Cindy Souverain
Lehigh Acres,FL
Summary
Experienced Case Manager with over 5 years of success in crisis intervention, documentation, and connecting clients to community resources. Skilled in client advocacy, team collaboration, and maintaining relationships with community partners.
Overview
2
2
years of professional experience
Work History
Case Manager
Children's Network of Southwest
Cape Coral, FL
02.2023 - Current
- Provide comprehensive case management services to over 30 children and families in need
- This includes conducting assessments, developing and implementing individualized service plans, coordinating services with community resources, and advocating for clients
- Ensure proper documentation and maintain accurate case records
- Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly
- Developed and maintained relationships with community resources to ensure clients had access to necessary resources
- Monitored client progress and maintained up-to-date case records to ensure compliance with regulations and best practices
- Developed and implemented case plans that enabled clients to successfully achieve their desired outcomes
- Conduct home Study
- Conduct home visits and phone contacts with dual purpose of assessing safety and appropriateness of child’s placement with their caregiver and connecting child to services in community to address risk factors.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Utilized trauma-informed approach to promote healing and empowerment for clients
PSE Mail Processing Clerk
US Postal Office
Fort Myers, FL
08.2022 - 12.2022
- Handled various mail processing tasks such as sorting over 200, classifying, and routing mail
- Ensured accurate and timely processing of mail, maintained organized work areas, and followed all postal regulations and procedures.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Proved successful working within tight deadlines and fast-paced environment.
- Checked parcels were securely sealed to eliminate losses.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Tracked outgoing mail to provide accurate customer updates.
Counselor
Abuse Counseling And Treatment
Fort Myer, FL
10.2021 - 11.2022
- Provided counseling services to over 500 individuals who have experienced domestic violence and sexual assault by conducting assessments.
- Developed treatment plans, and facilitated individual and group therapy
- Sessions.
- Provided crisis intervention and advocacy services to support clients in their healing process.
- Actively listened to clients and demonstrated empathy to help them understand and express their feelings.
- Provided crisis intervention to clients in distress, ensuring their safety and well-being.
- Developed and implemented strategies to promote self-care and healthy lifestyle choices.
- Offered individual, couples and group counseling to clients.
- Provided group and individual counseling to address problems.
- Supported clients with compassionate, empathetic face-to-face counseling.
Education
Bachelor of Science -
University of South Florida
Tampa, FL08.2015
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
Fort Myers, FL08.2012
Skills
- Adaptability
- Case management
- Crisis intervention
- Communication skills
- Microsoft Office
- Client Advocacy
- Records Management
- Documentation Proficiency
- Relationship Building
Timeline
Case Manager
Children's Network of Southwest
02.2023 - Current
PSE Mail Processing Clerk
US Postal Office
08.2022 - 12.2022
Counselor
Abuse Counseling And Treatment
10.2021 - 11.2022
Bachelor of Science -
University of South Florida
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
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