Cinthia Cruz
Miami
Summary
Customer service and management professional with extensive experience in banking operations. Proven track record in enhancing team performance, optimizing workflows, and fostering client relations, resulting in reduced wait times and lower employee turnover.
Overview
18
18
years of professional experience
Work History
Teller Supervisor
Wells Fargo Bank, N.A.
Aventura
11.2016 - 06.2023
- Supervised teller operations and ensured compliance with banking regulations.
- Supervised teams to enhance productivity, reduce wait times, and maintain low employee turnover.
- Trained and mentored new tellers on procedures and customer service standards.
- Managed teller and ATM operations, providing account services, processing deposits, withdrawals, and special transactions.
- Managed cash flow and balanced cash drawers, ensuring accuracy at end of each shift.
- Balanced the cash drawer daily and monitored ATM operations.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Resolved customer inquiries and escalated complex issues to management.
- Performed currency transaction reports for foreign currency.
- Welcomed customers and offered pleasant service during entire transaction.
- Monitored cash levels in vault and reconciled discrepancies to maintain operational integrity.
- Created daily schedules for team members to ensure adequate coverage during shifts. and properly staffed shifts.
Office Manager
Ole Mexican Foods
Medley
03.2005 - 03.2016
- Oversaw logistics, processed accounts, ensured DOT compliance, and coordinated with corporate offices to support operational efficiency.
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated schedules and meetings for executives and team members to enhance communication and workflow.
- Trained new employees on office procedures and company policies.
- Managed correspondence with vendors and clients to ensure timely communication. and communication with vendors and clients regularly.
- Maintained filing system for records, correspondence and other documents.
- Organized and maintained filing system for documents to improve retrieval efficiency.s and organized company documentation efficiently.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored client payments and initiated timely follow-up on past due accounts to maintain cash flow.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Billing & Coding - Health Administration
UMA
Tampa, FL07-2027
Real Estate Agent - Finance
School of Real Estate
Miami, FL05-2006
Tax Associate - Finace
HR & Block
Miami FL08-2005
Skills
- Customer service
- Project Management
- Team leadership
- Customer engagement
- Risk management
- Excel
- Bilingual in (Spanish)
- Professional ethics
- Excellent communication skills
Languages
Spanish
Full Professional
Timeline
Teller Supervisor
Wells Fargo Bank, N.A.
11.2016 - 06.2023
Office Manager
Ole Mexican Foods
03.2005 - 03.2016
Billing & Coding - Health Administration
UMA
Real Estate Agent - Finance
School of Real Estate
Tax Associate - Finace
HR & Block