Cire Williams
Wichita
Summary
Experienced professional skilled in resolving complex customer issues and enhancing satisfaction levels through effective communication and problem-solving. Proven ability to excel in high-stress environments, with a history of mentoring team members. Eager to utilize strong communication and critical thinking skills in a new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
M.C.I.
03.2025 - Current
- Proficient at researching both recurring and newly introduced issues in a timely matter.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Documented and tracked customer interactions using CRM software to ensure accurate record-keeping.
Groups Agent
Azamara Cruises
05.2021 - 12.2024
- Cultivated and sustained relationships with key clients, contributing to repeat business and revenue growth.
- Addressed and resolved customer concerns swiftly, maintaining high levels of satisfaction.
- Fostered relationships with travel agents to enhance brand visibility and drive group bookings.
Partner Advocate
Celebrity Cruises
06.2016 - 03.2021
- Assisted in retaining business and enhancing customer satisfaction by efficiently managing special requests, billing issues, and event coordination.
- Processed installations and coordinated onboard events, ensuring attention to detail in meeting space allocation and guest upgrades.
- Managed accounts for over 800 groups, successfully resolving troubleshooting, accounting, promotions, and reservation challenges.
Education
High School Diploma -
Buchholz High School
Gainesville, FL05-2011
Skills
- Client support
- Proficient in Microsoft Office
- Advanced Excel proficiency
- Revenue management
- Client account management
- Software Troubleshooting
- Detail-oriented
- Active listening skills
- Remote work proficiency
Certification
- Driver’s License, Non-CDL Class C
- QMHP Certification
Timeline
Customer Service Representative
M.C.I.
03.2025 - Current
Groups Agent
Azamara Cruises
05.2021 - 12.2024
Partner Advocate
Celebrity Cruises
06.2016 - 03.2021
High School Diploma -
Buchholz High School
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