Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Citlaly Rosales

Pacoima,CA

Summary

Proven leader with rapid advancement from Cashier at Walmart to Front End Manager at El Super Market, showcasing exceptional customer service and employee supervision skills. Excelled in cash handling and client communication, achieving minimal cash discrepancies and fostering strong customer relations. Demonstrated ability to enhance team performance and customer satisfaction simultaneously.

Overview

2025
2025
years of professional experience

Work History

Front End Manager

El Super Market
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained strong customer relations and effective customer service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

Cashier

Walmart
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.

Server

Chili’s
10.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Biology

Los Angeles Mission College
Sylmar, CA

San Fernando Senior High School
San Fernando, CA
07.2019

Skills

  • Cash Handling
  • Client Communication
  • Customer Service
  • Employee Supervision
  • Performance Improvements

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Walmart
07.2024 - Current

Server

Chili’s
10.2021 - 08.2023

Front End Manager

El Super Market

Biology

Los Angeles Mission College

San Fernando Senior High School
Citlaly Rosales