Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Claira Mendez

Omaha,NE

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Planet Fitness
Omaha, Nebraska
10.2023 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.

Event Coordinator

Houston Yacht Club
Laporte, TX
01.2023 - 07.2023
  • Developed event themes and concepts to ensure successful execution of events.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
  • Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.

Server

Tortillas Mexican Restaurant
Laporte, TX
01.2020 - 12.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.

Education

High School Diploma -

La Porte High School
La Porte, TX
05-2023

Skills

  • Sales
  • Branding
  • Cross-functional team management
  • Client relations
  • Public relations
  • Advertising and marketing
  • Employee scheduling
  • Efficient multi-tasker
  • Time management
  • Staff supervision

Accomplishments

  • Traveled for the company of BDP
  • Took as many opportunities as I could to be the best manager I could be

Certification

  • CPR & AED Certified

Affiliations

  • I am Very bubbly and overall outgoing and professional. I have a overall want to be better at all times. I am always positive.

Timeline

General Manager

Planet Fitness
10.2023 - Current

Event Coordinator

Houston Yacht Club
01.2023 - 07.2023

Server

Tortillas Mexican Restaurant
01.2020 - 12.2022

High School Diploma -

La Porte High School

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Claira Mendez