Dedicated professional with a versatile background in healthcare and customer service. Known for strong attention to detail and effective data entry skills, contributing to improved patient outcomes and streamlined service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler
Spring Dermatology
01.2026 - 05.2026
Coordinated patient schedules to optimize clinic workflow and enhance appointment availability.
Managed appointment reminders and follow-ups to improve patient attendance rates.
Assisted in maintaining accurate patient records using EHR systems.
Collaborated with medical staff to prioritize urgent appointments and manage cancellations effectively.
Customer Service Representative
Noridian Healthcare Solutions
05.2024 - 10.2025
Assisted customers with inquiries regarding insurance policies and claims processes.
Resolved customer complaints efficiently, ensuring high satisfaction levels.
Utilized CRM software to track and document customer interactions accurately.
Collaborated with team members to streamline service delivery processes.
Certified Pharmacy Technician
LifeScript Pharmacy
02.2020 - 07.2023
Processed prescription orders accurately, ensuring compliance with pharmacy regulations and safety standards.
Assisted pharmacists in medication management, enhancing workflow efficiency and patient care quality.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Certified Nursing Assistant
Eventide Senior Living Center
05.2018 - 01.2020
Delivered personalized care to residents, ensuring comfort and dignity in daily activities.
Assisted nursing staff with patient monitoring and documentation of vital signs.
Implemented infection control measures, enhancing overall health standards within the facility.