Claire Farnsworth
Camano,WA
Summary
Personable and dedicated team member with outstanding knowledge of effective office coordination, with a commitment to completing tasks requiring prompt solutions. Documented strengths in improving the flow of operations to maintain a high quality of task outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Apple Pediatric Dentistry
Stanwood, WA
10.2020 - Current
- Managing communication between patients, family members, care providers, and other healthcare institutions
- Providing information about treatment plans, procedures, and health issues
- Managing confidential patient accounts, including contact information, insurance details, and financial records
- Collecting required service payments and allocating to respective accounts
- Serving as a point of contact for issue resolution, patient advocacy, and guidance for new employees
- Resolving issues between teams and patients by recognizing conflict, understanding the origin of the issue, and finding immediate solutions with open communication and compromise
- Implemented a text messaging system resulting in a 70% increase in office-to-patient communication
- Keep track of office supplies and alert when supply is low for ordering
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow for all Apple Pediatric locations.
Vet Assistant
The NOAH Center
Stanwood, WA
06.2020 - 09.2020
- Assist with documentation and accuracy of all animals' medical records
- Responsible for patient check-in and check-out
- Ensure that all procedures are performed safely and accurately using protective equipment
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels as indicated by The NOAH Center’s cleaning protocols and recommendations
Matchmaker
The NOAH Center
Stanwood, WA
06.2019 - 03.2020
- Coordinate and file adoption contracts and associated documents as per state-mandated laws and regulations
- Interface with internal and external customers while building and establishing relationships
- Provide exceptional customer service and facilitate visitation between potential adopters and animals that fit their preferences and needs
- Maintain and organize workstations to ensure faster workflow
- Assist in training and supervision of new team members
- Created a training template for all matchmakers to improve client satisfaction and streamline service
Kennel Technician
Camano Island Kennels
Camano Island, WA
04.2018 - 04.2019
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall well-being for an average of 30 dogs daily
- Improved customer relations with personal skills and communication by completing off-site promotion tasks in surrounding communities
- Scheduled pet reservations for boarding and grooming services both over the telephone and walk-in
- Assisted with daily operations of the business such as payroll, appointment scheduling, and staff scheduling
- Ability to work independently with minimal supervision
- Trained and supervised new team members
Education
Bachelor of Science - Operations Management
Western Washington University
Bellingham, WA03.2019
Associate in Business - Business
DTA Skagit Valley College
Mount Vernon, WA06.2017
Skills
- Microsoft Office Suite
- Professional Written and Verbal Communication
- Time Management and Excellent Organizational Skills
- Strong Work Ethic/Quick Learner
- Team Oriented
- Filing and Recordkeeping
- Patient Flow Management
- Meeting Coordination
- Payment Collection
- Office Administration
- Process Improvements
Accomplishments
- Recipient of the Boeing Operations Management Scholarship - 2019
- Member of the National Society of Leadership and Success - 2019 to Present
- Active Member of APICS Association for Operations Management WWU Student Chapter - 2017 to 2018
- Member of the College of Business and Economics Distinguished Scholars Program - 2017 to 2018
Certification
- Certificate in Leadership Training - 2019
Timeline
Patient Care Coordinator
Apple Pediatric Dentistry
10.2020 - Current
Vet Assistant
The NOAH Center
06.2020 - 09.2020
Matchmaker
The NOAH Center
06.2019 - 03.2020
Kennel Technician
Camano Island Kennels
04.2018 - 04.2019
Bachelor of Science - Operations Management
Western Washington University
Associate in Business - Business
DTA Skagit Valley College