Clara Eslava-Huerta
Waynesville,NC
Summary
Driven and bilingual Crew Member with a proven track record at McDonald's, excelling in customer engagement and problem-solving. Demonstrated ability to enhance customer satisfaction and team collaboration, while efficiently managing tasks and providing real-time bilingual support. Skilled in cash handling and fluent in Spanish, significantly improving service quality and operational efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Focused Translator with highly developed understanding of spnish language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over 15 years of related expertise.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Translated documents from [Language] to [Language].
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
Education
High School Diploma -
Tuscola High School
Waynesville, NC05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Cleaning
- Cash Handling
- Clear Communication
- Taking Orders
- Fluent in Spanish
- Document Translation
- Fluent Bilingualism
- Fast Typing Speed
- Cross-cultural communication
- Verbal and written communication
- Cultural understanding
Timeline
Crew Member
McDonald's
08.2023 - Current
High School Diploma -
Tuscola High School