Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Classy Bryant

Springfield,MA

Summary

Accomplished Residential Counselor and Retail Store Manager with a proven track record at Servicenet and Evolution Wireless. Excelled in behavioral management and organizational skills, enhancing resident wellbeing and driving store growth. Demonstrated expertise in HIPAA protocols and emotional support, achieving significant improvements in client and business outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Counselor

Servicenet
10.2022 - Current
  • Maintained accurate records by documenting client interactions and progress notes.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.

Retail Store Manager

Evolution Wireless
02.2021 - 09.2022
  • Drove team performance by implementing motivational strategies and fostering positive work environment.
  • Analyzed sales trends to adjust inventory orders and reduce excess stock.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Direct Support Professional

MHA
01.2019 - 05.2020
  • Monitored patients' conditions, reporting changes to healthcare professionals promptly.
  • Applied de-escalation techniques to manage challenging behaviors effectively.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Beauty Advisor

Sally's Beauty Supply
03.2017 - 02.2019
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.

Education

Early Childhood Care And Education

Fisher College
Boston, MA

Cosmetology

Mansfield Academy
Springfield, MA
06-2017

High School Diploma -

Springfield Central High School
06-2011

Skills

  • HIPAA protocols
  • Residential care
  • Emotional support
  • Developmental Disabilities Experience
  • Behavior Management
  • Caregiving and Assisted Living
  • Microsoft Office (Word, Excel, Powerpoint)
  • Organizational and Negotiation Skills

Certification

First Aid & CPR Certification

MAP

EEC Certification

Cosmetology License

Timeline

Residential Counselor

Servicenet
10.2022 - Current

Retail Store Manager

Evolution Wireless
02.2021 - 09.2022

Direct Support Professional

MHA
01.2019 - 05.2020

Beauty Advisor

Sally's Beauty Supply
03.2017 - 02.2019

Early Childhood Care And Education

Fisher College

Cosmetology

Mansfield Academy

High School Diploma -

Springfield Central High School

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Classy Bryant