Claude Luster
Clovis,CA
Summary
Well-versed in coaching & training talent, I'm a dedicated professional adept in coordinating people & resources. Known for fostering relationships, managing operations, & showcasing unwavering responsibility, I possess proven communication, adaptability & strategic thinking skills. Proficient in technology use & data analysis, I'm recognized for reliability, leadership & commitment to excellence. Leveraging quantitative & analytical strengths as a Math & Science Tutor, I aspire to empower students to achieve academic success & growth with an engaging and flexible approach.
Overview
25
25
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
09.2018 - 03.2020
- Provided efficient customer service, quickly processed payments & upheld service standards.
- Demonstrated responsibility by meticulously overseeing servers' end-of-shift duties & in turn earning recognition for maturity & reliability.
Server
Applebee's
12.2016 - 02.2018
- Demonstrated great customer service while fostering strong coworker bonds & building morale.
- Recognized as 2017 FOH Teamwork MVP.
Volunteer Recruitment Coordinator
Muscular Dystrophy Association, MDA
07.2016 - 02.2017
- Averaged 100+ daily outreach calls & recruited 60+ volunteers for fundraisers benefitting children with muscular dystrophy.
Community Organizer
Airbnb
01.2015 - 07.2015
- Recruited & met one-on-one with 50+ Airbnb hosts to educate & advise them on short-term rental laws.
- Organized & trained same hosts to advocate to city officials regarding legislation.
Field Organizer
Nextdoor
10.2013 - 05.2014
- Worked with community leaders in 100+ neighborhoods to improve user experience.
- Represented Nextdoor at events & served as key contact for San Jose users.
- Increased region's membership 33% during tenure.
Wisconsin State Lead - National Day of Service
Presidential Inaugural Committee
12.2012 - 01.2013
- Created, planned & oversaw ten National Day of Service events in S. Wisconsin area with 100+ volunteers participating.
- Partner organizations included Racine Food Bank, Racine Literacy Council, Big Brothers Big Sisters & several others.
Field Organizer
Organizing For America
03.2012 - 11.2012
- Led strategy meetings, & weekly canvasses with a 200-strong volunteer base while averaging 600 weekly recruitment calls & 1-on-1 meetings.
- Conducted extensive volunteer training & managed office operations.
- Directed S. Racine GOTV Staging Location operations which knocked over 20,000 doors & won Racine County for President Obama.
Business Development Manager
Venables Bell & Partners
04.2006 - 06.2010
- Collaborated with 10-20 team members on 10+ new business pitches, offering research, strategic insights, & account management.
- Delivered 50+ Keynote presentations informing & educating Partners & senior management bi-weekly on ventures.
- Secured new business wins with prestigious clients, including Audi, Conoco-Phillips & others.
Trainer, Lead Server & Bartender
Chili's Bar And Grill
01.2004 - 07.2006
- Trained servers & upheld high service standards as lead server & bartender while cultivating fun times.
Manager
Red Robin
02.1999 - 02.2002
- Ran shift operations for all departments with staff totaling 100+.
- Mentored host staff to be an indispensable, highly independent & efficient department.
- Trained new staff for New Restaurant Opening.
Head Trainer, Lead Server & Bartender
Red Robin
07.1995 - 02.1999
- Headed server training, strongly supported management & amassed substantial regular clientele while upholding exceptional service standards.
- 1998 Store Team Member of the Year.
Education
Master of Business Administration Candidate - Marketing
San Francisco State University
San Francisco, CABachelor of Arts - Political Science
University of California, San Diego
La Jolla, CaliforniaHigh School Diploma -
Central High School
Fresno, CaliforniaSkills
- Training
- Coaching & Mentorship
- Tutoring
- Management & Leadership
- Quantitative & Qualitative Analysis
- Research
Chess, Travel and Journaling
I love chess as it blends together art, science, competition and psychology. I recently spent five months in Mexico City and fell in love with its grandeur. My Morning Pages practice serves as a creative outlet.
Timeline
Server
BJ's Restaurant & Brewhouse
09.2018 - 03.2020
Server
Applebee's
12.2016 - 02.2018
Volunteer Recruitment Coordinator
Muscular Dystrophy Association, MDA
07.2016 - 02.2017
Community Organizer
Airbnb
01.2015 - 07.2015
Field Organizer
Nextdoor
10.2013 - 05.2014
Wisconsin State Lead - National Day of Service
Presidential Inaugural Committee
12.2012 - 01.2013
Field Organizer
Organizing For America
03.2012 - 11.2012
Business Development Manager
Venables Bell & Partners
04.2006 - 06.2010
Trainer, Lead Server & Bartender
Chili's Bar And Grill
01.2004 - 07.2006
Manager
Red Robin
02.1999 - 02.2002
Head Trainer, Lead Server & Bartender
Red Robin
07.1995 - 02.1999
Master of Business Administration Candidate - Marketing
San Francisco State University
Bachelor of Arts - Political Science
University of California, San Diego
High School Diploma -
Central High School
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