Claudia Flores
El Paso
Summary
Dynamic healthcare administration professional with a proven track record in team leadership and regulatory compliance. Expertise in operational management, resident care, and budget oversight enhances efficiency and service delivery. Recognized for cultivating collaborative environments while upholding the highest standards of care. Committed to delivering consistent results in fast-paced settings, demonstrating reliability and adaptability in every challenge.
Overview
8
8
years of professional experience
Work History
Licensed Nursing Home Administrator
White Acres Wellness
10.2025 - Current
- Directed operational procedures to maintain compliance with state and federal standards.
- Improved profits 40 % in single quarter.
- Provided guidance and leadership to over 100 employees in 72 bed facility while managing day-to-day administrative tasks.
- Increased occupancy from 80% to 100%.
- Facilitated staff training programs to enhance service delivery and boost employee retention.
- Managed facility budgets, optimizing resource allocation for enhanced resident care.
General Manager
Ignite Medical Resorts El Paso
10.2021 - 10.2025
- Directed short-term skilled memory care and assisted living services to enhance resident well-being.
- Directed financial planning and budget oversight to ensure alignment with organizational objectives.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Managed patient admissions and care processes in a short-term skilled facility, focusing on efficient service delivery within 14 to 20 days.
- Enhanced quarterly net income through strategic financial management.
Licensed Nursing Home Administrator
Paramount (Patriot Rehab & Wellness Center)
09.2019 - 10.2021
- Executed quality improvement strategies aimed at enhancing resident satisfaction and overall care experience.
- Monitored adherence to regulatory standards for benefits and established procedures to support nursing home operational goals.
- Managed daily operational activities to maintain compliance with regulatory standards.
- Engaged with local healthcare providers to foster collaboration, resulting in increased referrals and an enhanced community reputation for the facility.
- Analyzed market trends and executed plans to increase census and net income effectively.
Licensed Nursing Home Administrator
Creative Solutions (Mountain View)
12.2018 - 09.2019
- Monitored adherence to statutory regulations for benefits and implemented procedures to support nursing home operational goals.
- Directed daily operations of a 187-bed facility to enhance patient care and operational efficiency.
- Facilitated weekly discussions among department heads regarding census admissions, discharges, and the status of residents' Medicaid applications to enhance operational efficiency.
- Managed and facilitated financial transactions to ensure accuracy and compliance.
Licensed Nursing Home Administrator
Senior Care Centers (Las Ventanas De Socorro)
08.2017 - 12.2018
- Compiled and generated monthly financial reports, including income statements, balance sheets, and cash flow statements, for board of directors' review.
- Ensured compliance with state and federal regulatory guidelines for benefits while establishing procedures to align with nursing home objectives.
- Collaborated on P&L discussions to strategize improvements in overall net income.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
Education
MBA - Health Administration
University of Phoenix
Tempe, AZ05.2014
Bachelor of Science - Hotel Restaurant & Tourism Management
New Mexico State University
Las Cruces, NM05.2010
Skills
- Occupancy strategies
- Team Leadership
- Operations management
- Profit improvements
- Quality improvement
Timeline
Licensed Nursing Home Administrator
White Acres Wellness
10.2025 - Current
General Manager
Ignite Medical Resorts El Paso
10.2021 - 10.2025
Licensed Nursing Home Administrator
Paramount (Patriot Rehab & Wellness Center)
09.2019 - 10.2021
Licensed Nursing Home Administrator
Creative Solutions (Mountain View)
12.2018 - 09.2019
Licensed Nursing Home Administrator
Senior Care Centers (Las Ventanas De Socorro)
08.2017 - 12.2018
Bachelor of Science - Hotel Restaurant & Tourism Management
New Mexico State University
MBA - Health Administration
University of Phoenix