Claudia Johanna Rodriguez
Nashville,TN
Summary
Diligent, reliable, and trustworthy individual seeking for a career in marketing in promoting brand recognition and increase sales revenue along with being a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
2027
2027
years of professional experience
Work History
Claims Associate
Statefarm Insurance
2023 - Current
- Property and Casualty insurance licensed
- Process claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Manage claims and policy communications following state-specific guidelines within company standards.
- Work productively in fast-moving work environment to process large volumes of claims.
- Provide exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Increase customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Multi-phone system usage.
- Implement quality assurance measures, ensuring consistency in claims evaluation and decision-making.
Customer Service Representative
Primeritus Financial Service
02.2017 - 03.2023
- Provide premier service to vast clients including Car Dealerships, Banks, and Repossession agents.
- Represent the number one forwarding company.
- Developed relationships with clients and agents.
- A Spanish queue was created internally to the company with my help to allow me to provide coworkers the direct assistance with any Spanish calls they receive.
- Assist customers with information to where their unit is stored.
- Provide the steps that need to be taken to retrieve their units and personal property
- Assist clients and agents with any information that needs to be forwarded to have a successful repossession.
- Work with agents in geĴing units to the correct auction.
- Working hand in hand through team work to assist all of our clients, even though select groups have specific clients to focus on.
Claims Assistant
Primeritus Financial Services
11.2019 - 04.2020
- Updated spreadsheets in excel to track claims information.
- Kept track of master spreadsheet to record procedures, denials and approvals.
- Opened, sorted and monitored claims.
- Requested claims paperwork from our agents to be able to proceed with the claims process.
- Assisted customers on filing their claims and sending us the correct documents.
- Assisted spanish customers with filing their claim.
- Kept track of claims forms our agents would send in to proceed with the customers claim.
Customer Service Staff Member
Publix Super Market
06.2013 - 05.2017
- Provided premier customer service as a Customer Service Staff member.
- Took care of customers and any problems that arose.
- Lead associates in geĴing everyone on the right path to providing the premiere service Publix represents.
- Managed associates time schedules and work roles.
- Responsible for opening/closing the cash office, as well as depositing money to be ready for our bank.
- SeĴing out daily tills for the day, as well as counting all of them at night before closing.
Education
BBA - Marketing
Middle Tennessee State University
Murfreesboro, TN12.2016
Skills
- Team leadership
- Energetic work attitude
- Detail-oriented
- Organized
- Strong communication skills
Timeline
Claims Assistant
Primeritus Financial Services
11.2019 - 04.2020
Customer Service Representative
Primeritus Financial Service
02.2017 - 03.2023
Customer Service Staff Member
Publix Super Market
06.2013 - 05.2017
BBA - Marketing
Middle Tennessee State University
Claims Associate
Statefarm Insurance
2023 - Current