Claudia Johnson
Lansing,MI
Summary
Claudia Johnson Organized Health Unit Coordinator with 23 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
21
21
years of professional experience
Work History
Health Unit Coordinator
Sparrow Hospital
10.2002 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
GED -
Grand Ledge High School
Grand Ledge, MI05.2006
Skills
- Organization and Time Management
- Patient Registration
- BLS Certified
- Adaptable and Flexible
- Office Coordination
- Answer Telephones
- Unit Reception
- Patient Health Information Access
- Emergency Response Support
- Route Messages
- Medical Recordkeeping
- Recording Messages
Timeline
Health Unit Coordinator
Sparrow Hospital
10.2002 - Current
GED -
Grand Ledge High School
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