Claudia Orozco
Las Vegas,NV
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at La Mina Cantina. Proven ability in reservation management and enhancing guest satisfaction. Skilled in teamwork and adaptability, consistently improving service flow and reducing wait times by 20%. Adept at training staff and optimizing operations for seamless experiences.
Overview
1
1
Certification
Work History
Hostess Manager
La Mina Cantina
- Managed front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on customer service standards and operational procedures.
- Developed and implemented strategies to enhance guest satisfaction and reduce wait times.
- Coordinated with kitchen and service teams to optimize table turnover and service flow.
Server
Que Pasa Mexican Grill
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu offerings and service protocols.
Bartender
Leticias Mexican Restaurant
Bartender
Walhburgers
- Crafted and served a variety of cocktails and beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to enhance efficiency during peak hours.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Provided excellent customer service by engaging with patrons and addressing inquiries promptly.
Bartender
Fat Tuesday
- Crafted and served a variety of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service flow.
- Assisted in training new staff on bartending techniques and restaurant policies.
- Collaborated with kitchen staff to coordinate timely delivery of food and drink orders.
Receptionist
Latinas Taxes
Receptionist
Toro Taxes
- Managed front desk operations, ensuring seamless customer interactions and service delivery.
- Coordinated appointment scheduling for clients, enhancing office efficiency and client satisfaction.
- Assisted in processing tax documents and inquiries, providing accurate information to clients.
- Maintained organized filing systems for client records, ensuring compliance and easy retrieval.
Education
-3 -
Bakersfield College
Bakersfield, CA05.2018
High School Diploma -
Bakersfield High School
Bakersfield, CA05.2016
Skills
Reservation management
Employee scheduling
Brand representation
Workplace safety
Customer service
Teamwork
Teamwork and collaboration
Attention to detail
Multitasking
Organizational skills
Active listening
Adaptability and flexibility
Self motivation
Professionalism
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Certification
Preparer taxes
Insurance license for auto and home
Languages
Spanish
Native or Bilingual
Timeline
Hostess Manager
La Mina Cantina
Server
Que Pasa Mexican Grill
Bartender
Leticias Mexican Restaurant
Bartender
Walhburgers
Bartender
Fat Tuesday
Receptionist
Latinas Taxes
Receptionist
Toro Taxes
-3 -
Bakersfield College
High School Diploma -
Bakersfield High School