Claudia Sanchez
Woodstock,GA
Summary
Seasoned Customer Service/Collections Experience.
Competent Accounts Receivable Specialist bringing 20 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
27
27
years of professional experience
Work History
Treatment Coordinator
Walmart Health
10.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Patient Coordinator
Meadows Family Dental/Canyon Oral & Facial Surgery
12.2020 - 06.2021
- All front desk duties including, but not limited to, treatment presentations, insurance verification and billing, scheduling for production goals, collection to meet 98% goal.
Office Manager
Bender Dental Associates
03.2015 - 06.2019
- All front desk assignments, receptionist duties, A/R, A/P, insurance and patient billing
- Presented and secured appointments for treatment diagnosis plans
- Arranged financial agreements for patients/clients
- Promoted practice financial productivity and profitability.
Office Manager
Terry Guzak, DDS
01.2010 - 02.2015
- Increased profitability of business by $163,000 from year before
- Built client rapport and team morale
- Internal and external marketing of business
- Decreased outstanding nonpayment insurance claims by 100%.
Independent Dental Administrative Consultant
10.2008 - 01.2010
- Contracted with dental practices to hire and train new employees
- Set up systems in the office to ensure efficiency and profitability
- Marketing and promoting of the business through social and business organizations.
Management Operations Supervisor
UCLA School of Dentistry
10.1997 - 12.2000
- Supervised the financial stability of the periodontal department and four periodontist's private practice associated with the school of dentistry
- Kept records of student education program, reported to the chair of the Periodontal department
- Supervised the Periodontal clinic.
Education
Associate of Arts - Dental Assisting/Office Management
United Healthcare Careers College
Los Angeles, CA12.2028
High School Diploma -
Redlands Senior High School
Redlands, CA06.1969
Skills
Appointment Scheduling
Knowledge of dental insurance
HIPAA Compliance
Office Administration
Financial Counseling
Bookkeeping
Insurance Verification
Patient Care Coordination
Treatment Planning
Dental knowledge
Exam Room Preparation
Recordkeeping
Accomplishments
Founder of "PRO" Club (Professional Referral Organization) A networking group coordinated with local Chamber Of Commerce, providing referrals and expansion to fellow business associates.
Customerserviceskills
- Customer support role in both large and small company environments.
- Ability to balance attention to detail with efficient execution in a fast-paced environment.
- Excellent problem solving and communication skills.
- Possesses "Customer service first" eager to help approach.
Timeline
Treatment Coordinator
Walmart Health
10.2023 - Current
Patient Coordinator
Meadows Family Dental/Canyon Oral & Facial Surgery
12.2020 - 06.2021
Office Manager
Bender Dental Associates
03.2015 - 06.2019
Office Manager
Terry Guzak, DDS
01.2010 - 02.2015
Independent Dental Administrative Consultant
10.2008 - 01.2010
Management Operations Supervisor
UCLA School of Dentistry
10.1997 - 12.2000
Associate of Arts - Dental Assisting/Office Management
United Healthcare Careers College
High School Diploma -
Redlands Senior High School
Similar Profiles
Sarah BlakeSarah Blake
Manager, Billing & Revenue Cyle at Walmart HealthManager, Billing & Revenue Cyle at Walmart Health
Betsaida BairezBetsaida Bairez
Community Success Lead at Walmart HealthCommunity Success Lead at Walmart Health
Candice HollandCandice Holland
Sr. Clinic Administrator at Walmart HealthSr. Clinic Administrator at Walmart Health
De'Andre StringerDe'Andre Stringer
Supply Chain Technician at Walmart HealthSupply Chain Technician at Walmart Health
Andrew HelmsAndrew Helms
Gameday Operations and Security Trainee at Atlanta BravesGameday Operations and Security Trainee at Atlanta Braves