Claudia Allison
Newport Beach,California
Summary
Experienced server and bartender with 15+ years of restaurant and fine dining knowledge. Provides excellent service to guests at high caliber establishments ensuring customer satisfaction. Eager to expand my passion for hospitality and excellent customer service with a friendly, upbeat and strong organized establishment.
Overview
16
16
years of professional experience
Work History
Server
Sol Grill
12.2022 - Current
- Significantly increased guest check averages by promoting appetizers specialty items, cocktails and wine selections.
- Ensure that all guests felt welcomed and provide responsive, professionals service at all times, leading to an average of 20% in tip earnings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Las Brisas
06.2021 - 11.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Taking orders from patrons often memorizing the order if there were 5 patrons or less.
- Maintained impeccably clean work stations by demonstrating strong attention to detail and sense of urgency.
- Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis.
Server
The LOT
04.2018 - 03.2020
- Helped staff with selling and upselling techniques to boost per-ticket revenue
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons
- Developed strong relationships with guests, fostering loyalty and repeat business
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Informed customers of ingredients and allergens to support sensible menu choices
- Coordinated with host/hostess staff when seating large groups or organizing reservations effectively.
Bartender
RA Sushi
01.2013 - 01.2016
- Kept customer numbers high by creating fun atmosphere
- Recommended current products and limited promotions to upsell beverage orders
- Developed rapport with customers through friendly conversation and attentiveness to their needs
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions
- Created specialty cocktails following complex recipes
- Exceeded customer service expectations to earn positive feedback.
Server
RA Sushi
07.2008 - 12.2012
- Trained new servers in company policies, guest service standards and best practices
- Communicated professionally with customers, colleagues and supervisors
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Supported bussers with table-cleaning during high-volume shifts
- Coordinated with host/hostess staff when seating large groups or organizing reservations effectively.
Education
Diploma -
Los Altos High School
Hacienda Heights, CA07.2004
Skills
- Bar Terminology
- Order Accuracy
- Exceptional Customer Service
- Cash Handling
- Speed and Efficiency
- Professional Appearance
- Hospitality and Accommodation
- High-Volume Dining
- Menu Memorization
References
References upon request
Languages
Spanish
Native or Bilingual
Timeline
Server
Sol Grill
12.2022 - Current
Server
Las Brisas
06.2021 - 11.2022
Server
The LOT
04.2018 - 03.2020
Bartender
RA Sushi
01.2013 - 01.2016
Server
RA Sushi
07.2008 - 12.2012
Diploma -
Los Altos High School
Similar Profiles
ZOOEY EVANSZOOEY EVANS
Restaurant Hostess at Sol GrillRestaurant Hostess at Sol Grill
Nitzylee RodriguezNitzylee Rodriguez
Server/Bartender at Tierra Del Sol Bar and GrillServer/Bartender at Tierra Del Sol Bar and Grill
Julienne TrinidadJulienne Trinidad
Cashier/Server at Sol Mexican GrillCashier/Server at Sol Mexican Grill
Nicole PetersonNicole Peterson
Associate Attorney at Miller Miller Gerber LLPAssociate Attorney at Miller Miller Gerber LLP
Dante BitettiDante Bitetti
Color Me Mine at D3 studio Arts CorpColor Me Mine at D3 studio Arts Corp