Taylor Hagel
Silver Springs,FL
Summary
Reliable and Energetic candidate with exceptional experience-enhancing customer experiences in food service and hospitality setting. Attention to detail and consistent time management abilities, ensure successful multitasking in fast-paced environments. Provides a professional and positive dining experience, takes pride in successfully finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Server
Black Rock Steakhouse
Novi, MI
08 2018 - 11 2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Walnut & Park
Kalamazoo, MI
11.2021 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Janitorial Lead
TruClean
Rochester Hills, MI
01.2019 - 06.2021
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
Education
High school diploma -
Skills
- Customer Service Expertise
- Excellent organization
- Positive attitude
- Cash handling
- Guest Complaint Resolution
- Food Quality Standards
- Order Accuracy
- Bar Terminology
- Responsible Alcohol Service
- COVID-19 Safety Policies
Timeline
Barista
Walnut & Park
11.2021 - 12.2023
Janitorial Lead
TruClean
01.2019 - 06.2021
Server
Black Rock Steakhouse
08 2018 - 11 2021