Clayton Welch
Denver,CO
Summary
Proven leader in social services, excelling in multicultural sensitivity and policy analysis at Forest Street Compassionate Care Center. Spearheaded initiatives improving client satisfaction and compliance, leveraging strong communication and client advocacy skills. Achieved targeted interventions through data-driven decisions, enhancing service quality and performance. Results-focused director with over ten years of experience in a skilled nursing facility. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Social Services
Forest Street Compassionate Care Center
2021.01 - Current
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Constructed short- and long-term planning to improve client programs.
- Developed department policies and procedures adhering to quality and performance measures.
- Delegated authority and responsibility to department personnel.
- Evaluated service note content for description representative of clients' response to specified services.
Social Services Assistant
Crestmoor Health & Rehabilitation
2019.02 - 2021.01
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
Activities Coordinator
Spectrum Retirement Communities LLC.
2018.11 - 2019.02
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Account Manager
Healthcare Services Group
2015.03 - 2018.10
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Dietary Aide
Culinary Services Group
2011.09 - 2015.02
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Associate of Arts - Broadcast Journalism
Community College of Aurora
Aurora, CO08.2023
Bachelor of Arts - Journalism, Print
North Carolina Central University
Durham, NC05.2015
Skills
- Multicultural Sensitivity
- Patient Advocacy
- Policy analysis
- Fundraising strategies
- Referral Coordination
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Onsite facility tours
- Service planning
Certification
- Certified Medication Technician , Beacon Health - June 2024 - June 2025
- Certified Social Services Directorship, Colorado Health Care Association - May 2024
Timeline
Director of Social Services
Forest Street Compassionate Care Center
2021.01 - Current
Social Services Assistant
Crestmoor Health & Rehabilitation
2019.02 - 2021.01
Activities Coordinator
Spectrum Retirement Communities LLC.
2018.11 - 2019.02
Account Manager
Healthcare Services Group
2015.03 - 2018.10
Dietary Aide
Culinary Services Group
2011.09 - 2015.02
Associate of Arts - Broadcast Journalism
Community College of Aurora
Bachelor of Arts - Journalism, Print
North Carolina Central University