Cleo Broam
Food Service
Finleyville,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent guest service and creating memorable dining experiences for guests Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I currently hold the position of ISTC in our restaurant.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Server
Bonefish Grill
Pittsburgh , PA
01.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
Server
Eat N Park
Monongahela , PA
01.2017 - 01.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Liberal Arts And General Studies
University of Pittsburgh
Pittsburgh, PA 09.1983 - 12.1984
Skills
Hospitality service expertise
Point of sale operation
High-volume dining
Food sales and promotion
Food and beverage pairings
Order accuracy
Daily specials memorization
Wine service
Timeline
Server
Bonefish Grill
01.2021 - Current
Server
Eat N Park
01.2017 - 01.2021
Liberal Arts And General Studies
University of Pittsburgh
09.1983 - 12.1984