Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cles Lohier

Miami Gardens,Florida

Summary

Driven professional with a proven track record at First Services Residential, enhancing guest experiences and streamlining service delivery. Skilled in conflict resolution and information security, demonstrating exceptional communication and a commitment to maintaining safe, efficient environments. Achieved significant improvements in guest satisfaction and operational efficiency through cross-functional teamwork and quality controls.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Concierge

First Services Residential
07.2007 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests and residents.
  • Ensures that the telephone is answered properly, and messages and email are handled courteously, accurately and in a timely manner.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Effectively check-in and check-out processes for improved guest experience and reduced waiting times.

Area Specialist

Atlantic Pacific Management
07.2018 - 05.2022
  • Built strong client relationships with effective communication and timely follow-ups, ensuring customer satisfaction.
  • Follow safety procedures and maintains safe work environment.
  • Responds to emergency situations in timely and efficient manner.
  • Monitors and controls access building.
  • Maintains daily log, records and forms.
  • Resolves and follows-up on all complaints/issues.
  • Maintains safe and secure environment throughout building/property(s).

Education

Associate of Science - Health Services Administration

Florida National University
Hialeah, FL

Associate of Science - Health Information Technology

Miami Dade College
Miami, FL

Skills

  • Exceptional communication
  • Conflict Resolution
  • Quality controls
  • Call Routing
  • Cross-Functional Teamwork
  • Medical Transcription
  • Medical record auditing
  • Information Security
  • HIPAA Regulations
  • Medical Coding

Certification

  • Licensed Community Association Managers- CAM56343

Timeline

Area Specialist

Atlantic Pacific Management
07.2018 - 05.2022

Concierge

First Services Residential
07.2007 - Current

Associate of Science - Health Services Administration

Florida National University

Associate of Science - Health Information Technology

Miami Dade College

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Cles Lohier