Dynamic leader with extensive operations and management experience at Jeff Ruby Culinary Entertainment. Achieved sales targets through effective strategic planning and team leadership. Expertise in customer engagement and relationship building, with a strong emphasis on coaching and mentoring. Recognized for driving organizational growth and promoting a collaborative work environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
General Manager
Jeff Ruby Culinary Entertainment
Cincinnati
01.2025 - Current
Oversaw daily operations, managing staff, customer service, financial performance, inventory, expense reports, and scheduling to ensure smooth business functioning.
Achieved sales targets by implementing SOPs, managing product effectively, fostering a strong culture, and utilizing upselling techniques.
Established relationships with key stakeholders, including suppliers, vendors, and customers, to strengthen business partnerships and improve collaboration.
Carpenter
BiltRight Carpentry
Walton
03.2020 - 09.2023
Constructed custom cabinetry and furniture for residential and commercial spaces.
Constructed custom decks using various materials and tools.
Installed railings, steps, and other structural elements securely.
Ensured compliance with safety standards during all construction phases.
Operated power tools and machinery for efficient deck assembly.
Programs Director/Lead Outdoor Specialist
Adventure Crew
Cincinnati
05.2017 - 01.2023
Led Adventure Crew, a non-profit organization providing local high school students with free outdoor adventures to promote personal development and teamwork.
Developed programs that promote outdoor education and leadership for youth participants.
Managed team operations to ensure effective delivery of adventure programming services.
Led strategic planning initiatives to enhance organizational growth and community engagement.
Facilitated events at various locations, coordinating transportation, communicating with schools and venues, preparing lunches, and teaching outdoor recreation skills to enhance student engagement.
Server/Bartender/Trainer
Jeff Ruby's Culinary Entertainment
Cincinnati
08.2005 - 09.2020
Showcased wine selection with a focus on elegance and guest experience.
Serve food and beverages at fast pace and high class presentation.
Monitored guest satisfaction and resolved complaints to enhance dining experience.
Present menus and spiel guest over Food, Wine, Liquor among other items.
Inform patrons of each day's specials.
Explain how a variety of menu items are prepared by describing constituents and cooking methods.
Performed standard sidework tasks efficiently to ensure seamless service.
Progressed from assistant to promoted positions each year, demonstrating commitment and growth.