CARLOS AVALOS
San Diego,CA
Summary
I believe I would be a great force of service in any position I'm put into. I always give my full attention to everything I do as well as making sure it is up to the highest standard. Dependable worker equipped for fast paced work and changing daily needs. Service customers effectively with attention to detail and hard-working approach. Seeking out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Driver
FedEx Ground
11.2019 - 09.2021
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Maintained good working relationship with co-workers and management
- Reviewed activities regularly to identify opportunities for improvement
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Completed all assigned tasks prior to shift end
- Followed established guidelines and procedures
- Inspected packages for defects, damage, and improper labels before check-in and check-out
- Processed workloads and maintained safety standards to minimize accidents
- Monitored resource utilization using live charts and inventory systems to prevent wastage
- Sorted and labeled cargo for faster identification and shipment tracking
- Confirmed incoming and outgoing packages to track shipments and delivery
- Labeled the containers with identifying information such as storage bins and final destinations.
Recreation Coordinator
City of Grapevine
Grapevine, TX
04.2019 - 10.2020
- Developed activity calendars to successfully balance different types of events, facility utilization, and team availability
- Kept adequate inventory of supplies for planned activities and routine team needs
- Maintained operational compliance with federal, state, and local regulations to best support residents' needs
- Prepared and maintained budgetary and inventory lists regarding activity equipment and supplies
- Adapted instructional methods and materials to meet varying needs, abilities, and interests
- Oversaw maintenance of all customer-facing equipment in compliance with internal policies and applicable safety guidelines
- Expedited customer throughput via modification of employee disposition and scheduling.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
Customer Care Specialist
Medicaid
Albuquerque, NM
04.2018 - 04.2019
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty
- Created Excel spreadsheets to track customer data and perform reconciliation process
- Completed calls and followed scripts to maintain good call control
- Referred unresolved customer grievances to designated departments for further investigation
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers
- Met and exceeded daily service quality and performance goals
- Created customer satisfaction survey to identify issues and determine appropriate resolution
- Recommended strategies to improve and strengthen job processes for data quality control, retention, and disaster recovery.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Chef
Eatzi's
Grapevine, TX
05.2016 - 04.2018
- Organized and restocked kitchen regularly to maintain preparation for anticipated demands
- Cleaned kitchen, walk-in refrigerators, and freezers to promote food safety and sanitation
- Obtained certification in food safety and sanitation and consistently complied with regulations
- Inspected prepared products for quality assurance and followed established storage and rotation standards to keep ingredients fresh.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with staff members to create meals for large banquets.
Sales Associate
Shoe Palace
Grapevine, TX
02.2015 - 06.2016
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Monitored aisles, restocked store shelves, organized store products, and cleaned spills
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Welcomed guests and offered quick assistance to handle diverse needs
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
- Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Engaged customers and built connections to drive long-term sales
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Education
Bachelor of Arts - Psychology
The University of Texas At Arlington
Arlington, TX 09.2018 - 05.2021
Associate of Arts - Psychology
Tarrant County College District
Fort Worth, TX 09.2016 - 05.2018
Skills
Problem solvingMultitaskingAnalytical thinkingCustomer service
Safe driver training
Knowledge of state roads and highways
Transcribing documents
Error detection
Compiling data
Spreadsheet management
Timeline
Delivery Driver
FedEx Ground
11.2019 - 09.2021
Recreation Coordinator
City of Grapevine
04.2019 - 10.2020
Bachelor of Arts - Psychology
The University of Texas At Arlington
09.2018 - 05.2021
Customer Care Specialist
Medicaid
04.2018 - 04.2019
Associate of Arts - Psychology
Tarrant County College District
09.2016 - 05.2018
Chef
Eatzi's
05.2016 - 04.2018
Sales Associate
Shoe Palace
02.2015 - 06.2016