Summary
Overview
Work History
Education
Skills
Timeline
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Clyressia Buggs

Lithonia,United States

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Conduent
Lithonia , GA
04.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Warehouse Assistant

TJX Companies
Decatur, GA
02.2021 - 04.2022
  • Examined product specifications to determine appropriate selection criteria and item locations.
  • Verified accuracy of orders, ensuring that all items were properly selected and counted.
  • Maintained records of daily order selections, returns and discrepancies reported on pick tickets.
  • Followed safety procedures while operating all required machinery according to company standards.

Warehouse Associate

Advanced Auto Parts
Houston, TX
10.2017 - 08.2019
  • Collaborated with the warehouse team to ensure accurate shipping of orders.
  • Organized and managed incoming shipments, including verifying accuracy and condition of products.
  • Scanned and tracked all packages for shipment using tracking software.
  • Maintained inventory records and updated stock information in database system.
  • Created labels for outgoing packages according to customer requirements.

Customer Service Cashier

Foodtown
Cypress, TX
06.2016 - 07.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.

Education

High School Diploma -

Abba Institution Of Learning
Greenville, MS
10-2015

Associate of Arts -

Mississippi Delta Community College
Moorhead, MS

Skills

  • Data Collection
  • Complaint Resolution
  • Positive and Professional
  • High-Energy Attitude
  • Credit Card Payment Processing
  • Quality Control
  • Administrative Support
  • Computer Proficiency
  • Customer Education
  • Reading Comprehension
  • Product Sales
  • Customer Relations
  • De-Escalation Techniques

Timeline

Customer Service Representative

Conduent
04.2022 - Current

Warehouse Assistant

TJX Companies
02.2021 - 04.2022

Warehouse Associate

Advanced Auto Parts
10.2017 - 08.2019

Customer Service Cashier

Foodtown
06.2016 - 07.2017

High School Diploma -

Abba Institution Of Learning

Associate of Arts -

Mississippi Delta Community College

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Clyressia Buggs