Cody Adams
Boston,MA
Summary
Results-driven Account Specialist skilled in customer engagement, data analysis, and process optimization. Proven track record of enhancing operational efficiency and fostering team collaboration for consistent results. Extensive experience in cross-functional partnerships and team training to ensure effective order management and strategic decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Account Specialist
New Balance
Boston, MA
04.2025 - Current
- Work in partnership with sales to manage and optimize the orderbook for lifestyle energy, fashion, and specialty accounts
- Analyze data collected through ERP and Salesforce to build strategies that optimize and refine the customer experience and operations process
- Deliver key insight to sales and external partners on fulfillment process and operational challenges
- Train new hires on best practices for orderbook management and the use of our ERP system to improve transparency and efficiency when delivering operational updates
Team Lead
New Balance
Boston, MA
03.2023 - 03.2025
- Use sales and inventory analytics to drive retail KPIs and lead to a record breaking year in sales.
- Merchandise and stock men’s department to maximize sales.
- Lead and train a team of 25+ sales associates.
- Assist customers with more complex issues such as tracking orders, handling complaints, and demonstrating deep product knowledge to meet specific need
Data Administration Assistant
The Vermont Country Store
Manchester, VT
06.2020 - 10.2022
- Supported migration to a new ERP system by visualizing and synthesizing company-wide work flows consisting of processes across multiple departments.
- Provided support to the finance division of the Vermont Country Store with the development of VBA enabled excel sheets, removing
redundancy and reducing time spent required to generate weekly reports to the finance division. - Produce ad-hoc reporting for business leadership aimed at analyzing performance of sales by geographic region and product
- Ensure accurate and efficient entry of key product data into our system
Education
Bachelor of Arts - Computer Science
Brandeis University
Waltham06-2020
Associate of Arts - Business
Brandeis University
Waltham06-2020
Skills
- Customer engagement
- Data analysis and visualization with Excel, Tableau, and Python
- Proficiency with whole of Microsoft Suite
- Cross-functional Partnership
Certification
IBM Data Analyst Professional Certificate
Timeline
Senior Account Specialist
New Balance
04.2025 - Current
Team Lead
New Balance
03.2023 - 03.2025
Data Administration Assistant
The Vermont Country Store
06.2020 - 10.2022
Bachelor of Arts - Computer Science
Brandeis University
Associate of Arts - Business
Brandeis University