Cody Cranford
Property Manager
Nashville,TN
Summary
Versatile property manager with a strong background in multi-family community operations, staff guidance, and vendor coordination. Proven ability to manage inspections, budgets, collections, and reporting while maintaining high service standards. Focused on maximizing occupancy, protecting compliance, and improving property performance.
Overview
12
12
years of professional experience
Work History
Property Manager
Ram Partners LLC
01.2025 - Current
- Managed daily property operations, addressing resident concerns and maintaining service standards.
- Collected rent payments, tracked delinquencies, and supported account reconciliation activities.
- Conducted property inspections to identify issues and maintain compliance with community requirements.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Property Manager
Volunteer Properties
03.2022 - 01.2025
- Oversee the daily operations of multiple A+ rated residential communities and commercial properties.
- Greet prospective residents, conduct property tours, and deliver exceptional customer service.
- Manage the leasing process from initial prospect contact through lease execution.
- Maintain strong resident relationships and secure lease renewals to maximize occupancy and retention.
- Prepare and submit weekly operational, leasing, occupancy, and financial reports to upper management.
- Monitor accounts receivable, manage delinquency, and follow up on outstanding balances to ensure timely collections.
- Process and post all incoming payments and ensure funds are accurately deposited into the bank.
- Prepare and submit purchase orders (POs) for property expenses, supplies, and operational needs.
- Prepare and submit unit turn reports and make-ready lists to management to ensure timely apartment readiness.
- Generate, assign, and monitor maintenance work orders to ensure timely completion.
- Develop and execute weekly marketing strategies and leasing initiatives to increase traffic, drive occupancy, and generate new leases.
- Establish, onboard, and maintain accurate vendor accounts while ensuring proper documentation and compliance.
- Build and maintain strong professional relationships with vendors and service providers to ensure quality service and competitive pricing.
- Conduct daily property walks and unit inspections to maintain curb appeal, identify maintenance concerns, and ensure properties meet company standards.
- Monitor overall property performance and identify opportunities to improve operational efficiency, resident satisfaction, and financial results.
Property Manager
Engle Realty
09.2019 - 02.2022
- Oversee the daily operations and management of an A+ rated upscale residential community.
- Independently manage a 70-unit luxury property without additional onsite employees, overseeing all aspects of property operations.
- Delivered exceptional customer service, fostering positive relationships with residents and prospective tenants to enhance community satisfaction.
- Manage all leasing responsibilities, including processing applications, maintaining prospect records, and updating leasing activity within property management software.
- Performed light maintenance and coordinated additional repairs and services.
- Established new vendor relationships and strengthened existing partnerships, ensuring reliable service and support for property operations.
- Prepare and submit detailed financial reports, weekly operational reports, and monthly performance reports to corporate management.
- Develop, monitor, and manage the property's operating budget while maintaining financial accountability.
- Generate new leases through proactive sales efforts, marketing strategies, and consistent prospect follow-up.
- Focused on resident retention by building strong relationships, effectively addressing concerns, and promoting lease renewals.
- Take full ownership of property performance, operational efficiency, financial reporting, and overall resident experience.
Assistant Property Manager
Hammond Residential
03.2017 - 09.2019
- Assist in overseeing the daily operations of a 500-unit residential apartment community.
- Greet prospective residents, providing exceptional customer service to enhance leasing process experience.
- Generate new leases through prospect outreach, property tours, follow-ups, and effective sales techniques.
- Managed lease renewals and resident retention initiatives, contributing to stable occupancy rates.
- Develop and implement weekly marketing strategies to increase leasing traffic and generate new business.
- Prepare and submit weekly leasing, occupancy, and operational reports to upper management.
- Monitor delinquent accounts and coordinate collection efforts to reduce outstanding balances.
- Prepare and submit purchase orders (POs) for property expenses, supplies, and operational needs.
- Prepare unit turn and make-ready lists to ensure apartments are ready for upcoming move-ins.
- Developed and implemented weekly marketing strategies, increasing leasing traffic and attracting new residents.
- Conduct daily property and unit walks to monitor property conditions, identify maintenance needs, and maintain community standards.
Resident Relations Coordinator
Habitat Property Management
01.2015 - 03.2017
- Deliver exceptional customer service by addressing resident concerns and ensuring timely maintenance responses.
- Conduct resident follow-ups to verify service request completion and ensure satisfaction with maintenance services.
- Generate, process, and manage resident maintenance service requests.
- Prepared and distributed daily spreadsheets and operational reports, facilitating informed decision-making for corporate management.
- Conducted resident follow-ups to confirm service request completion and assess satisfaction, enhancing resident relations.
- Manage maintenance inventory and generate supply orders to ensure technicians have the necessary materials and equipment.
- Prepare and distribute daily spreadsheets and operational reports for corporate management.
- Coordinated and oversaw make-ready process for vacant apartments, ensuring timely readiness for new resident occupancy.
- Schedule and coordinate all unit turnover work with vendors, ensuring timely completion and readiness for occupancy.
- Coordinate with city officials and inspectors to ensure properties meet applicable building codes, safety requirements, and local regulations.
- Maintain communication between residents, maintenance technicians, vendors, management, and city officials to ensure efficient property operations.
Education
University of Alabama
ALSouthside High School
Southside, AlSkills
Property management
Multi-family property management
Occupancy management
Payment collection
Communication skills
Budget preparation
Property management software
Accounting operations
Administrative support
Multifamily property management
Staff management
Employee motivation
Social media
Team leadership
Social media engagement
Fair housing compliance
Microsoft office
Timeline
Property Manager
Ram Partners LLC
01.2025 - Current
Property Manager
Volunteer Properties
03.2022 - 01.2025
Property Manager
Engle Realty
09.2019 - 02.2022
Assistant Property Manager
Hammond Residential
03.2017 - 09.2019
Resident Relations Coordinator
Habitat Property Management
01.2015 - 03.2017
University of Alabama
Southside High School