Colevia Terrell
Dallas,TX
Summary
Dynamic professional with exceptional interpersonal communication skills and a proven track record of delivering outstanding customer service across diverse roles. Demonstrates strong problem-solving and organizational capabilities while adapting to varying environments. Recognized as a fast learner and flexible team player who fosters positive relationships with colleagues and clients. Committed to enhancing team performance through collaboration and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Coordinator
McKesson
Dallas, TX
07.2022 - 08.2025
- Executed outbound calls to pharmacy and insurance companies to verify status of patient prior authorizations.
- Monitored and tracked approved, denied, and pending statuses of PA requests.
- Communicated critical information to prescriber regarding patient status.
- Managed 160 to 180 keys per work shift to ensure efficient operations.
CSR - Customer Service Representative
Willis Towers Watson
Dallas, TX
06.2016 - 10.2019
- Managed comprehensive support for retirees 65+ and pre-retirees regarding their insurance and Medicare options. Oversaw participant funding inquiries, ensuring clarity on payment responsibilities and reimbursement expectations. Facilitated the submission of reimbursement forms and the addition of necessary authorizations to accounts. Documented deceased dates for participants, maintaining accurate records. Provided expert guidance on insurance questions, enhancing participant satisfaction.
Collections Agent
Capital One
Plano, TX
12.2014 - 09.2017
- Delivered outstanding customer support by proactively addressing and resolving inquiries and concerns.
- Executed comprehensive reviews of open accounts to enhance collection efforts.
- Managed customer payment collection processes to maintain financial accuracy and compliance with due dates.
Education
GED -
GED
Dallas, TX02-2026
Skills
- Customer service
- Troubleshooting and problem resolution
- Payment arrangement
- Account management
- Critical thinking
- Data entry
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- Guard Card
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Languages
English
Professional Working
Timeline
Account Coordinator
McKesson
07.2022 - 08.2025
CSR - Customer Service Representative
Willis Towers Watson
06.2016 - 10.2019
Collections Agent
Capital One
12.2014 - 09.2017
GED -
GED