Colin Ahern
Clinton Township
Summary
Dynamic and results-driven professional with experience at AMC Theatres, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Recognized for training new team members and promoting upselling techniques, contributing to increased transaction values and a positive team environment.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
Crew Member
AMC Theatres
07.2021 - Current
- Assisted customers in selecting menu items and provided information on special promotions.
- Managed cash register operations, ensuring accurate cash handling during shifts.
- Prepared food items according to standardized recipes, maintaining quality and safety standards.
- Maintained cleanliness and organization of work areas, adhering to safety compliance regulations.
- Trained new crew members on food preparation and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Promoted upselling techniques to increase average transaction values.
- Participated in team meetings to discuss and implement service improvement strategies.
Education
Bachelor of Arts - Communications
Macomb Community College
Warren, MIBachelor of Arts - Communications
Oakland University
Rochester, Michigan, MI07-2026
High School Diploma -
Fraser High School
Fraser, MI05-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Self-discipline
- Flexible schedule
Languages
French
Limited Working
Timeline
Crew Member
AMC Theatres
07.2021 - Current
Bachelor of Arts - Communications
Macomb Community College
Bachelor of Arts - Communications
Oakland University
High School Diploma -
Fraser High School