COLIN BLACK
Pea Ridge,AR
Summary
High school graduate from Bentonville High School. Black belt in Taekwondo. I am an Eagle Scout, an award that I received through the Boy Scouts of America. I am fluent in Spanish and can read, write and speak it. Have served in various callings within my church leading other members and directing reunions. Customer service ind sales experience over the last 10+ years working for various companies in different industries. Determined, hard working and passionate about the project at hand.
In thee past 6 years, I have managed, estimated, and overseen the production of $7MM in residential roofing sales for various companies.
Overview
10
10
years of professional experience
Work History
General Manager
Midcon Exteriors
Lowell, AR
08.2024 - Current
- Coordinated custom estimates for homeowners with suppliers and sales reps, ensuring thorough preparation for homeowner presentations and approvals.
- Directed daily operations to ensure efficient workflow and service delivery.
- Established vendor relationships to secure high-quality materials and services.
- Analyzed market trends to inform strategic planning and business development initiatives.
- Monitored monthly sales to produce reports that informed business development planning.
- Created training programs to improve staff skills and performance.
- Led team meetings to discuss objectives, progress, and address challenges.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Representative
Hawx Pest Control
Ogden, UT
05.2017 - Current
- Managed door-to-door sales and marketing in assigned routes. Explained and sold services to customers and homeowners. Set and achieved daily sales goals, ensuring high performance. Collaborated with customers and technicians to ensure service completion.
- (801) 824-5952
- Developed strong customer relationships through effective communication and active listening.
- Conducted thorough assessments of clients' pest control needs and provided tailored solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Sales Representative
Ozark Exteriors
Rogers, AR
01.2021 - 08.2024
- Residential Roofing Sales/Estimating for the Northwest Arkansas and Central Arkansas Region.
- Established strong customer relationships through effective communication and active listening, resulting in increased sales.
- Handled customer inquiries and provided timely resolutions, contributing to higher satisfaction levels.
- Collaborated with team members to create targeted sales strategies for local markets, leveraging storm and non-storm related data.
- Utilized CRM software to track leads, manage accounts, and streamline sales processes.
Account Manager Outdoor Sports Sales
Outdoor Cap
Bentonville, AR
02.2020 - 09.2021
- Collaborated with big box retailers to supply headwear lines and brands for upcoming seasons. Developed new cap styles, shapes, and decoration techniques while processing previous SKUs through accurate forecasting for trending caps. Identified new customers and generated leads to increase revenue for business unit. Communication with almost every unit and aspect of the process is a must for this role.
- (479) 273-5870
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed tailored solutions to meet clients' specific branding and marketing needs.
- Coordinated project timelines and ensured timely delivery of promotional products.
Banker
US Bank
Salt Lake City, UT
11.2019 - 03.2020
- Managed opening and closing accounts, ensuring accurate processing and compliance with bank policies. Assisted with loan processing and guided customers through application qualification to facilitate timely approvals. Maintained customer relations to enhance satisfaction and address inquiries regarding banking services.
- (801) 537-6778
- Managed customer accounts and provided tailored financial solutions.
- Assisted clients with loan applications and mortgage inquiries.
- Facilitated transactions while ensuring compliance with banking regulations.
Dispatcher
Wachter Network Services
Lowell, AR
09.2016 - 04.2017
- Collaborated with cabling technicians on national projects, created and verified client tickets to ensure alignment with project requirements, and directly communicated with stores to confirm understanding. Assisted in training new team members.
- Facilitated client communication via phone, ensuring prompt resolution of inquiries and maintaining high service standards.
- Coordinated daily schedules for field technicians and service requests.
- Managed communication between clients and service teams effectively.
- Utilized dispatch software to track job status and technician locations.
Sales Representative
Vivint
Bentonville, AR
04.2016 - 09.2016
- Executed door-to-door sales and marketing, creating accounts and onboarding new customers to Vivint smarthome. Maintained ongoing communication with families and businesses to identify optimal offers. Collaborated with team in daily meetings to coordinate project tasks.
- (800) 216-5232
- Managed customer relationships and addressed pest control service inquiries.
- Conducted on-site assessments to determine pest issues and solutions.
- Demonstrated pest control products and services to potential clients.
Education
None - General Studies
Northwest Arkansas Community College
Bentonville, AR05-2017
None - General Studies
Northwest Arkansas Community College
Bentonville05-2012
High School Diploma -
Bentonville High School
Bentonville, AR05-2011
Skills
- Operational management
- Strategic planning
- Sales analysis
- Market growth
- Vendor negotiation
- CRM software usage
- Client account management
- Workflow planning
- Effective leader
- Leadership and team building
- Problem solving
- Effective communication
- Relationship building
COMPUTER SKILLS
- Software
- Basic Microsoft skills, with Word and Excel and PowerPoint. Experience with Salesforce.
- Xactimate
Timeline
General Manager
Midcon Exteriors
08.2024 - Current
Sales Representative
Ozark Exteriors
01.2021 - 08.2024
Account Manager Outdoor Sports Sales
Outdoor Cap
02.2020 - 09.2021
Banker
US Bank
11.2019 - 03.2020
Sales Representative
Hawx Pest Control
05.2017 - Current
Dispatcher
Wachter Network Services
09.2016 - 04.2017
Sales Representative
Vivint
04.2016 - 09.2016
None - General Studies
Northwest Arkansas Community College
None - General Studies
Northwest Arkansas Community College
High School Diploma -
Bentonville High School