Colin Houk
Butler,PA
Summary
Dynamic professional with a proven track record at Diehl Automotive, leveraging expertise in consultative sales and customer relationship management to enhance customer satisfaction and retention. Skilled in CRM proficiency and complex problem-solving, consistently achieving objectives through effective time management and tailored product recommendations. Demonstrates exceptional ability to meet diverse client needs, boosting productivity and service quality. Hardworking employee enthusiastic about learning the ins and outs of the Motorsport world. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Diehl Automotive
07.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Responded to telephone and in-person requests for information.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Fiber Optic Technician
Armstrong Cable
10.2021 - 03.2023
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Education
High School Diploma -
Home Schooled
Butler, PA06.2021
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Consultative Sales
- Demonstrations
- Customer Service
- Sales consultation
- Customer Retention
- Complex Problem-Solving
- Customer Relations
Timeline
Sales Consultant
Diehl Automotive
07.2023 - Current
Fiber Optic Technician
Armstrong Cable
10.2021 - 03.2023
High School Diploma -
Home Schooled
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