Colin Muldowney
Sammamish,WA
Summary
Dedicated Guest Service Representative with proven ability in complaint handling and guest relations. Committed to delivering outstanding customer experiences and maintaining high service standards. Over four years of experience handling customers and guests, and able to handle issues with members or customers.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Oki Golf
09.2025 - Current
- Delivered exceptional guest experiences through effective communication and problem-solving skills.
- Collaborated with team members to maintain high standards of service quality.
- Handled guest feedback and complaints promptly, striving for resolution and satisfaction.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Sales Associate
Dicks Sporing Goods
10.2023 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Organized merchandise displays to optimize store layout and increase sales visibility.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Promoted in store events and sales to drive customer satisfaction and hold engagement
Customer Service Cashier
Dairy Queen Grill & Chill
05.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Maintained cleanliness and organization in dining and service areas to ensure compliance with health standards.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Collaborated with team members to streamline order fulfillment processes, improving service speed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Skyline High School
Sammamish, WA06-2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Financial transactions
- Product sales
- Complaint handling
- Cash handling experience
- Guest experiences
- Teamwork and collaboration
Timeline
Guest Service Representative
Oki Golf
09.2025 - Current
Sales Associate
Dicks Sporing Goods
10.2023 - Current
Customer Service Cashier
Dairy Queen Grill & Chill
05.2022 - 06.2023
High School Diploma -
Skyline High School