Coline Gracie
Charlotte,NC
Summary
Entry-Level Night Auditor focused on learning the hospitality business while improving business operations and providing a memorable customer service experience
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Surgery Scheduling Coordinator
Optim
Savannah, Georgia
09.2019 - Current
- Coordinated surgery schedules for multiple departments and specialties.
- Managed patient appointments and ensured timely communication with healthcare teams.
- Utilized scheduling software to optimize operating room availability and efficiency.
- Maintained accurate patient records and updated information as needed.
- Trained new staff on scheduling processes and software usage consistently.
- Assisted in developing standard operating procedures for enhanced workflow efficiency.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
Contact Center Representative
Westmed Medical Group
Charlotte, NC
01.2011 - 06.2019
- Managed customer inquiries through phone and email communication effectively.
- Resolved patient concerns and provided information about services offered.
- Documented interactions in the customer relationship management system accurately.
- Trained new representatives on company policies and procedures consistently.
- Utilized conflict resolution skills to handle difficult customer situations calmly.
- Maintained knowledge of healthcare regulations to ensure compliance continually.
Education
BBA - Business Administration And Management
Monroe College
Bronx, NY 09.2002 - 08.2007
Skills
- Schedule coordination
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Data entry accuracy
- Conflict resolution
- Adaptability in workflows
- Oral and written communications
- Complaint resolution
Timeline
Surgery Scheduling Coordinator
Optim
09.2019 - Current
Contact Center Representative
Westmed Medical Group
01.2011 - 06.2019
BBA - Business Administration And Management
Monroe College
09.2002 - 08.2007