Colleen Alford
Oak Park,Michigan
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Detroit, Michigan
06.2023 - 07.2024
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Checked for safety hazards and took corrective action when necessary.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Ice Cream Server
Dairy Queen Grill & Chill
Ferndale, Michigan
04.2019 - 07.2024
- Greeted customers and provided menu information.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
Shift Supervisor
Dairy Queen Grill & Chill
Dearborn, Michigan
01.2023 - 06.2023
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved customer complaints in a timely manner.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Assisted in training new staff members on company policies and procedures.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
Server
Carrabba' Italia Grill
Troy, Michigan
03.2022 - 01.2023
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Grocery Clerk
Value Center Marketplace
Madison Heights, Michigan
10.2022 - 12.2022
- Operated cash register to accurately process customer transactions.
- Provided price checks on items when requested by customers.
- Processed credit and debit card payments and gift cards.
- Bagged groceries for customers according to bagging guidelines.
Server
Mesa tacos & Tequila
Royal Oak, MI
01.2020 - 03.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Oak Park High School
Oak Park, MI05-2021
Skills
- Customer Service Management
- Sales and Upselling
- POS System Operation
- Safe Food Handling
- Liquor, wine, and food service
- CCTV Surveillance
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
06.2023 - 07.2024
Shift Supervisor
Dairy Queen Grill & Chill
01.2023 - 06.2023
Grocery Clerk
Value Center Marketplace
10.2022 - 12.2022
Server
Carrabba' Italia Grill
03.2022 - 01.2023
Server
Mesa tacos & Tequila
01.2020 - 03.2022
Ice Cream Server
Dairy Queen Grill & Chill
04.2019 - 07.2024
High School Diploma -
Oak Park High School
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