Colleen Cosgrove

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash reconciliation and store opening and closing procedures.
• Devised processes to boost long-term business success and increase profit levels.
• Set effective store schedules based on customer levels, individual employee knowledge and service requirements.
• Processed new hire paperwork and documents, conducted orientations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Company saw 71% increase in sales under my management in first year.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Provided positive first impressions to welcome existing, new and potential customers.
• Enhanced team workflows and employee job satisfaction by coordinating communication between management and employees.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Discovered and resolved complex employee issues that affected productivity, sales, management and business decisions.
• Created and implemented forward-thinking initiatives to improve employee engagement, improve inventory tracking, and boost customer satisfaction.
• Maintained energy and enthusiasm in fast-paced environment. Inspired and motivated team to improve overall business.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and various data needed to evaluate store needs or outputs.
• Managed team of 15-20 staff members, overseeing hiring, training, and professional growth of employees.
• Received new stock and input values and new inventory into computer system using Quick books.
• Led daily, weekly and monthly coaching, counseling and feedback sessions. Fostered professional and friendly staff relationships to boost morale, which translated to greater revenue and lowest turnover rate in company.

Personal Assistant To Owner

• Streamlined owner's schedule by managing appointments, meetings, and travel arrangements.
• Boosted workplace morale by fostering supportive environment that encouraged collaboration among team members.
• Answered phone calls and addressed customer and vendor questions and concerns to promote satisfaction and continued business.
• Streamlined procurement processes for increased efficiency and reduced lead times.
• Established long-term agreements with strategic suppliers and vendors, securing favorable pricing and delivery terms.
• Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.

Assembly Floor

• Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
• Used solder gun to assemble parts and components.
• Assembled products according to changing daily work orders and specific customer needs.
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Checked position and alignment of each component to prevent errors and minimize materials waste.
• Conducted quality assurance inspections on finished components and identified issues.
• Used established assembly instructions to complete jobs with 100% on time delivery, and with zero errors.
• Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
• Worked closely with others in team-oriented settings to maintain line productivity.
• Boxed, labeled and transported items to support assembly operations.

Internal Auditor

• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls.
• Performed strategic planning, execution and finalization of audits.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Developed and enforced audit policies and administrative and technical functions.
• Established internal control systems by updating audit programs.
• Complied with federal, state and local requirements.
• Complied with established internal procedures by examining reports, processes, and documentation.
• Developed and implemented corrective actions to bring business areas in line with standards.

Personal assistant to international best-selling author

• Edited over 40 works of fiction based literature
• Fact-checked books by carrying out research and confirming sources.
• Marketing and social media management
• Creative design input and talent search for book covers
• Assisted in photography for covers and quote art for publications
• Managed communications with readers

Assisted various other authors with projects that entailed similar needs.

• Collaborated with authors to refine their manuscripts for better clarity, structure, and overall readability.
• Managed multiple projects simultaneously, ensuring timely completion of high-quality work within deadline constraints.

• Organized activism based events and actions focused on women’s civil rights.
• Key speaker at forums that helped organize and encourage women to participate in local and national protests and contact representatives regarding women’s health and equality.
• Formed online community of activist women that has been featured in local news for their outstanding contributions to bringing awareness to women’s rights.
• Communicated with political representatives and health organizations on weekly basis to ensure goals were achieved and events were well attended.

• Managed online and in-person community of over 150 mothers and helped create events and daily activities for children aged 0-6.
• Worked closely with parents to foster safe and creative environments for their children to thrive and learn in.
• Headed leadership team of 7 mothers to help facilitate, organize, and delegate event planning through daily communication with local venues for support and education of first time mothers.
• Enhanced children''s creativity by implementing diverse and engaging activities.
• Developed safe and nurturing environment for kids to explore and learn through play.

Assistant Manager

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment. Helped manage 25-30 employees
• Increased sales through effective merchandising strategies and targeted promotions.
• Collaborated with store management to develop promotional plans and execute timely merchandise resets.
• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
• Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Pharmacy Technician In Training

• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Improved patient satisfaction by accurately and efficiently filling prescriptions under supervision of licensed pharmacist.
• Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
• Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times.
• Counted, measured and compounded medications following standard procedures.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.