Collin Koch

• Delivered exceptional customer service, enhancing overall dining experience for diverse clientele.
• Managed multiple tables efficiently, ensuring timely order taking and food delivery.
• Collaborated with kitchen staff to coordinate meal preparation and special requests.
• Trained new servers on restaurant protocols, menu knowledge, and customer interaction techniques.
• Handled customer complaints effectively, resolving issues to restore guest satisfaction.
• Bussed and reset tables to keep dining room and work areas clean.

• Executed day-to-day shop operations to ensure efficient service delivery.
• Planned and delegated weekly tasks to team leads and ambassadors.
• Authored weekly leadership notes detailing upcoming events and company changes.
• Managed inventory by ordering supplies, creating weekly deposits, and allocating product space.
• Supervised daily operations and coordinated team shifts for optimal performance.
• Trained new team members on customer service standards and product knowledge.

• Delivered food and beverages promptly to customers in a fast-paced environment.
• Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for guests.
• Managed customer requests and communicated feedback to the kitchen efficiently.
• Set up dining areas before service, including table settings and condiments placement.
• Ensured that all orders were correct before leaving the kitchen area.

Promoted customer satisfaction by ensuring every guest left Culver's happy.

• Created effective work schedules to optimize labor utilization.
• Managed employees to enhance productivity and service quality.
• Implemented strategies to maintain high standards in food service.
• Maintained pint freezer inventory to limit our waste.
• Created the Flavor of the Day calender each month.