Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Connie Lopez

Fresno,CA

Summary

Dynamic server with extensive experience at Yard House, excelling in order accuracy and customer service excellence. Proven ability to upsell menu items, enhancing guest satisfaction and driving sales. Skilled in POS operation and effective communication, ensuring a seamless dining experience while maintaining high cleanliness standards.

Overview

6
6
years of professional experience

Work History

Server

Yard House
Fresno, California
07.2024 - Current
  • Distribute food and drinks promptly, while ensuring correct presentation and quality of food.
  • Anticipate guests' needs, answer menu questions, and make recommendations to guests.
  • Delivered excellent customer service by greeting guests, taking orders, and ensuring satisfaction.
  • Accurately entered orders into the POS system, and coordinated with kitchen staff for timely service.
  • Upsold menu items, such as appetizers, desserts, and beverages, to increase sales.

Server

Mission Deli
Rocky Ford, Colorado
01.2024 - 05.2024
  • Delivered friendly, attentive customer service to ensure a positive dining experience.
  • Processed payments and handled cash and credit card transactions with accuracy and knowledge of the POS system.
  • Maintained a clean and safe dining environment in compliance with health standards.
  • Resolved guest concerns professionally while upselling menu items to increase sales.

Server

Denny's Restaurant
Glendora, California
06.2019 - 08.2020
  • Provided excellent customer service with a welcoming, and professional demeanor.
  • Take and enter food and beverage orders accurately and efficiently with the POS system.
  • Deliver orders promptly, and ensure correct presentation.
  • Follow health, safety, and sanitation standards.
  • Collaborate with team members and kitchen staff for smooth service.
  • Upsell menu items to enhance the guest experience and increase sales.

Education

General Studies

Paso Robles High School
Paso Robles, CA
06-1995

Skills

  • Order accuracy and food presentation
  • POS system operation
  • Menu knowledge
  • Sales and upselling strategies
  • Customer service excellence
  • Time management
  • Effective communication
  • Attention to detail
  • Adaptability under pressure
  • Food and beverage pairings
  • Dining area maintenance
  • Memory retention
  • Table resetting
  • Check payment processing
  • Team support
  • Food safety oversight
  • Allergy awareness
  • Quality control
  • Food running
  • Special dietary requirements
  • Wine pairing expertise
  • Liquor, wine, and food service
  • Positive guest interactions
  • Cleanliness standards

Affiliations

  • Reading
  • Hiking
  • Roller skating
  • Outdoor activities
  • Community events and social gathering
  • Spending time with family

Timeline

Server

Yard House
07.2024 - Current

Server

Mission Deli
01.2024 - 05.2024

Server

Denny's Restaurant
06.2019 - 08.2020

General Studies

Paso Robles High School

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