Connie Mendoza
Liberty,Missouri
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
14
14
years of professional experience
Work History
Centralized Scheduler
Advent Health Shawnee Mission
2020.11 - 2024.07
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
Customer Service Representative
Advanced Medical DME
2010.12 - 2020.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Graphic Design
Al Collins Graphic Design School
Tempe, AZ05.2022
High School Diploma -
Ajo High School
Ajo, AZ05.2000
Skills
- Maintaining confidentiality
- Deadline-oriented
- Data entry proficiency
- Follow-up skills
- Appointment Coordination
- HIPAA Compliance
- Insurance Verification
- Patient Relations
- Customer Service
- Adaptability and Flexibility
- Effective Communication
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Centralized Scheduler
Advent Health Shawnee Mission
2020.11 - 2024.07
Customer Service Representative
Advanced Medical DME
2010.12 - 2020.11
Associate of Arts - Graphic Design
Al Collins Graphic Design School
High School Diploma -
Ajo High School
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