Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Connor Jung

Manchester ,MD

Summary

Accommodating inside sales representative brings several years in retail and phone sales. Strong collaborator possessing outstanding organizational, analytical and problem-solving abilities. Recognized for maintaining patience to minimize customer dissatisfaction and increase customer loyalty.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Ferguson Inc.
Baltimore, MD
04.2022 - Current
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Provided customers with product information, pricing and availability.
  • Assisted in resolving customer complaints in a prompt manner.
  • Followed up on pending orders and inquiries in a timely manner.
  • Leveraged computer system to input customer orders and pricing information.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Liaised between outside sales representatives and accounts to optimize customer service.

Department Manager

Giant Food
Columbia , MD
03.2019 - 04.2022
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Handled shift overstock, restocking and inventory control.

Education

Some College (No Degree) - Psychology

Carroll Community College
Westminster, MD

Skills

  • Customer relationship management
  • Order processing
  • Sales negotiation
  • Product knowledge
  • Data analysis
  • Inventory management
  • Performance tracking
  • Staff training
  • Clear and articulate phone manner
  • Telephone sales
  • CRM proficiency

References

References available upon request.

Timeline

Inside Sales Representative

Ferguson Inc.
04.2022 - Current

Department Manager

Giant Food
03.2019 - 04.2022

Some College (No Degree) - Psychology

Carroll Community College

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