Connor Reilly
Asbury
Summary
Accomplished Guest Service Representative at Target, renowned for enhancing guest satisfaction through exceptional customer service and attention to detail. Leveraged computer skills to streamline check-in processes, boosting efficiency by 20%. Cultivated strong guest relations, fostering loyalty and repeat business. Proven ability to resolve issues diplomatically, maintaining a positive reputation.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Target
04.2018 - 07.2025
- Assisted guests with inquiries and concerns, ensuring a positive experience.
- Greeted visitors warmly, creating a welcoming atmosphere upon arrival.
- Handled check-in and check-out processes efficiently, maintaining accurate records.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Cashier/Stocker/Guest Service
Staples
01.2016 - 04.2018
- Processed high-volume transactions accurately at point-of-sale, ensuring customer satisfaction.
- Managed cash register operations, including balancing drawers and handling discrepancies.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
Education
Middletown High School North
Middletown, NJSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Attention to detail
Timeline
Guest Service Representative
Target
04.2018 - 07.2025
Cashier/Stocker/Guest Service
Staples
01.2016 - 04.2018
Middletown High School North
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