Summary
Work History
Education
Skills
Certification
Timeline
AssistantManager

Constance Winkler

Weedsport,NY

Summary

Authorized to work in the US for any employer

work from home

Experience using multiple programs like salesforce ,jira ,microsoft ,slack,exactics,five 9 , virtual observer and zoom,

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.

Knowledgeable about product merchandising, processing orders and payments. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Work History

Customer Service Representative

Dig Safely New York
Syracuse, NY
09.2018 - Current
  • Answer calls regarding safe digging contacting utility companies work remotely from home
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Back Office Customer Service Representative

National Grid USA
Syracuse, NY
02.2023 - 03.2023
  • Prepared computerized correspondence, receipts, bills
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Customer Service chat Representative

Sutherland Global Logistics
Syracuse, NY
07.2017 - 10.2018
  • Answer incoming chats, emails, and phone calls for a leading retail and insurance company
  • Call center answering questions regarding the account
  • Answered phone and assisted clients with changes
  • Maintained up-to-date knowledge of customer accounts
  • Operated the live chat
  • Explained products and benefits
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Merchandise Associate

Crossmark
Syracuse, NY
08.2005 - 06.2010
  • Instore merchandising , reading planograms, input stock levels , ordering
  • Designed product displays to attract customers and increase sales.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Marketing Manager

Wolco Marketing
Buffalo, NY
09.1998 - 08.2005
  • Hiring , training , scheduling for a instore demo and merchandising company .
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.

Education

Master of Arts - General Studies

Weedsport Junior-Senior High School
Weedsport, NY
06.1984 - 06.2023

Skills

Responding to customer situations with sensitivityundefined

Certification

Call Center (10+ years)

Timeline

Back Office Customer Service Representative

National Grid USA
02.2023 - 03.2023

Customer Service Representative

Dig Safely New York
09.2018 - Current

Customer Service chat Representative

Sutherland Global Logistics
07.2017 - 10.2018

Merchandise Associate

Crossmark
08.2005 - 06.2010

Marketing Manager

Wolco Marketing
09.1998 - 08.2005

Master of Arts - General Studies

Weedsport Junior-Senior High School
06.1984 - 06.2023
Call Center (10+ years)
Customer Care (10+ years)
Customer Support (10+ years)
Planograms (10+ years)
Live Chat (2 years)
Cold Calling
Data Entry (10+ years)
Troubleshooting (3 years)
Account Management (10+ years)
Microsoft Office (3 years)
Work from home (5 years)
Microsoft Outlook (10+ years)
Desktop Support (1 year)

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Constance Winkler