Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Coral Bruce

Fort Wayne,IN

Summary

Accomplished Practice Manager with a proven track record at O'Brien Veterinary Group, enhancing operational efficiency and staff collaboration. Expert in practice management and staff development, I significantly increased profitability by 20%. Renowned for empathetic client relations and strategic financial management, I excel in fostering team performance and optimizing workflow processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Manager

O'Brien Veterinary Group
06.2020 - Current
  • Addressed patient/client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Developed close working relationships with front office and back office staff.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw accounting, budgeting, and financial reporting.
  • Improved practice revenue through effective financial management and strategic cost reductions (2% when I started to currently 21% profitable).
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.

Registered Veterinary Technician

Aboite Animal Clinic
09.2019 - 06.2020
  • Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
  • Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
  • Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
  • Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
  • Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
  • Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.

Lead Registered Veterinary Technician

Fort Wayne Pet Hospital
03.2015 - 09.2019
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensured accurate diagnosis of medical issues by skillfully performing laboratory tests on blood samples, urine specimens, and tissue biopsies.
  • Maintained high standards of cleanliness and organization in treatment areas, ensuring a safe and hygienic environment for patients.
  • Enhanced teamwork among veterinary staff through active participation in training sessions, case reviews, and continuing education opportunities.

Education

Associate of Applied Science - Veterinary Technology

International Business College - Fort Wayne
Fort Wayne, IN
09.2017

Skills

  • Schedule Management
  • Staff Management
  • Practice Management
  • Workflow Management
  • Policy Implementation
  • Payroll Administration
  • Marketing
  • Employee Recruitment and Hiring
  • Budget Planning
  • Human Resources Management

Certification

  • Fear Free Certified Professional - Fear Free Pets.
  • Registered Veterinary Technician (RVT) - National Association of Veterinary Technicians in America (NAVTA).

Timeline

Practice Manager

O'Brien Veterinary Group
06.2020 - Current

Registered Veterinary Technician

Aboite Animal Clinic
09.2019 - 06.2020

Lead Registered Veterinary Technician

Fort Wayne Pet Hospital
03.2015 - 09.2019

Associate of Applied Science - Veterinary Technology

International Business College - Fort Wayne

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Coral Bruce