Cornelius Pettus
Montgomery,AL
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Pep Boys
Montgomery, AL
06.2025 - Current
- Supervised daily operations to enhance store efficiency and customer satisfaction.
- Developed promotional strategies to increase foot traffic and boost merchandise visibility.
- Ensured compliance with safety standards and company policies to maintain a secure work environment.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Managed inventory of automotive parts, ensuring availability for timely repairs and services.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Implemented process improvements, reducing transaction times and enhancing customer satisfaction.
Store Manager
Hibbett Sports
Montgomery, AL
02.2022 - 05.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Service Advisor
Jack Ingram Nissan
Montgomery, AL
02.2017 - 02.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Assistant
Alabama Department Of Revenue
Montgomery, AL
07.2005 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Covenant Academy
Montgomery, AL06-2004
Skills
- Customer relations
- Customer service
- Problem-solving
- Multitasking and organization
- Inventory management
- Team leadership and coaching
- Outstanding communication skills
- POS systems
- Strategic planning
- Goal setting and performance metrics
- Staff recruiting
- Active listening
Timeline
Assistant Store Manager
Pep Boys
06.2025 - Current
Store Manager
Hibbett Sports
02.2022 - 05.2025
Service Advisor
Jack Ingram Nissan
02.2017 - 02.2021
Administrative Assistant
Alabama Department Of Revenue
07.2005 - 04.2016
High School Diploma -
Covenant Academy