Cortez Scott
Grand Blanc
Summary
Accomplished retail professional with a proven track record at Abercrombie & Fitch, enhancing sales through effective merchandising and customer engagement. Skilled in visual merchandising and team motivation, adept at fostering a collaborative environment to elevate store performance. Expertise in staff training and operational efficiency, consistently driving improvements and positive outcomes.
Overview
2
2
years of professional experience
Work History
Lead Key Holder
Abercrombie & Fitch
03.2024 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal buyers
- Maintained a clean, organized store environment by implementing the regular cleaning schedules and following merchandising guidelines
- Dutiful recruiting of sale associates during open hours to bolster the stores headcount
- Daily auditing of of sales figures and dashboards and using the data to push efficency in all operational task across the board, from filling procedures to shipment processing
- Contributed to team-building efforts by fostering positive relationships with the team and promoting a collaborative work environment to boost morale and bolster stores KPI results
Sales Associate
Adidas Outlet
03.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
Part Time Key Holder
GUESS Factory
04.2023 - 05.2024
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations
- Promoted a customer centric environment among the stores team resulting in higher ADS across employees
Education
Associate In Arts - Business
Oakland Community College
Bloomfield Hills, MISkills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Merchandising
- Data analysis
Timeline
Lead Key Holder
Abercrombie & Fitch
03.2024 - Current
Part Time Key Holder
GUESS Factory
04.2023 - 05.2024
Sales Associate
Adidas Outlet
03.2023 - 07.2024
Associate In Arts - Business
Oakland Community College
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