Cortney Dixon
Snellville,GA
Summary
Dynamic and results-oriented professional with a proven track record at McDonald's, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash handling and customer engagement, demonstrated leadership qualities, and a commitment to safety and quality standards. Excelled in fast-paced environments, showcasing resilience, teamwork, and a flexible approach to achieve performance improvement.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
11.2023 - Current
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Assistant
Xavier’s Salon
02.2023 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Crew Member
IHOP
02.2023 - 11.2023
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Completed milkshakes and ice cream desserts for customers.
Education
Diploma -
North Lenoir High School
Kinston, NC06.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Drive-Thru Operations
- Leadership Qualities
- Food Preparation
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Crew Leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's License
- Complex Problem-Solving
- Visual Communication
- Creativity and Innovation
- Menu Memorization
- Performance Improvement
- Order Management
- Inventory Restocking
- Supplies Monitoring and Restocking
- Telephone Etiquette
- Cooking
- Positive Company Representation
- Food Running
- Health Code Compliance
- Beverage Preparation
- Assertiveness
- Equipment Maintenance
- Ordering Procedures
- Diversity awareness
- Influencing skills
- Housekeeping
- Inventory Counts
- Point-of-sale transactions
- Sales expertise
- Quality Control Checks
- Point of sale operation
- Order delivery practices
- Product Promotion
Timeline
Crew Member
McDonald's
11.2023 - Current
Assistant
Xavier’s Salon
02.2023 - Current
Crew Member
IHOP
02.2023 - 11.2023
Diploma -
North Lenoir High School