Cortney Jayroe

Monitored dispatch board and adjusted call priorities regularly based on caller needs, reviewed routes,
daily traffic and weather conditions to adjust plans, informed customers of expected arrival times,
maintained positive relations with all field staff, answered customer requests with information about
product availability, shipping information and status updates.

Respond to incoming telephone inquiries and made outgoing calls to schedule appointments, prepared
daily revenue and call tracking reports, assigned tasks to team members, assisted Quality Assurance Manager with escalations, obtained details of customer complaints and engaged in conflict resolution, managed and updated spreadsheets ensuring that invoices and data were submitted in a timely manner, assessed customer needs and upsold products and services to maximize sales, promoted to Lead Customer Service Representative in April 2020. Received “Dependability of the Year” award in December 2018 and “Employee of the Month” in April
2019 and January 2020.