Cortney Ratajczak
Erie,PA
Summary
Highly competent Unit Director with background in managing organizational operations. Familiar with coordinating staff, developing operational strategies, and improving performance metrics. Strengths include exceptional leadership abilities, strategic planning skills, and capability to drive team productivity. Notable for significantly enhancing operational efficiency in previous roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Director
UPMC Hamot Hospital
Erie , PA
02.2022 - Current
- Collaborated with other departments to coordinate services and promote efficient operations.
- Provided direct supervision to team leaders and personnel in order to achieve goals.
- Established standards of quality control and safety regulations in compliance with established guidelines.
- Facilitated inter-departmental communication to maintain effective working relationships between teams.
- Coordinated recruitment efforts by interviewing potential candidates and making hiring decisions accordingly.
- Maintained records of employee attendance, leave requests, payroll information.
- Ensured that all service delivery processes were completed accurately according to applicable laws and regulations.
- Lead weekly meetings with staff members to discuss progress on projects and provide guidance when necessary.
- Resolved conflicts between employees by mediating disputes and providing constructive criticism as needed.
- Developed strategic plans outlining long-term goals for the department's growth and success.
Unit Clinician
UPMC Hamot Hospital
Erie , PA
05.2021 - 02.2022
- Assisted in developing and implementing policies and procedures related to clinical operations.
- Advised individuals regarding medication compliance, lifestyle changes, stress reduction techniques.
- Attended professional development workshops and seminars related to clinical practice areas such as trauma informed care or evidence based practices.
- Coordinated referrals with external providers when needed for additional services.
- Actively participated in supervision sessions with Program Director or Clinical Supervisor on a regular basis.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
Staff Nurse
UPMC Hamot Hospital
Erie , PA
03.2010 - 05.2021
Education
Bachelor of Science - Nursing
Mercyhurst University
Erie, PA05-2020
Associate of Science - Nursing
Mercyhurst College
North East, PA05-2010
Master of Science - Nursing Leadership And Administration
Capella University
Minneapolis, MNSkills
- Operations Management
- Staff Development
- Staff Scheduling
- Supply Management
- Policy Development
- Regulatory Compliance
- Policy Implementation
- Infection Control
- Payroll
- Quality Control
- Expense Management
- Staff Training
- Human Resources
4N Flex Unit
- Opened new unit in hospital to help with bed capacity
- Staffed and trained all employees
- Designed plan to help with throughput to enhance capacity and regional transfers
- 11:1 RN/patient ratios
- Medically cleared patients awaiting Skilled Nursing and Rehab placements
Accomplishments
- The Daisy Award-2013
Certification
- BLS
- ACLS
- NIHSS
- Trauma
- Board Certified Medical/Surgical RN
Timeline
Unit Director
UPMC Hamot Hospital
02.2022 - Current
Unit Clinician
UPMC Hamot Hospital
05.2021 - 02.2022
Staff Nurse
UPMC Hamot Hospital
03.2010 - 05.2021
- BLS
- ACLS
- NIHSS
- Trauma
- Board Certified Medical/Surgical RN
Bachelor of Science - Nursing
Mercyhurst University
Associate of Science - Nursing
Mercyhurst College
Master of Science - Nursing Leadership And Administration
Capella University
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