Cory Ford
Richardson,TX
Summary
Dedicated and compassionate healthcare professional with over 2 years of experience in providing high-quality patient care. Proficient in patient assessment, medical procedures, and emergency response, with a strong background in using Electronic Health Records (EHR) systems such as Epic and Cerner. I also work in ensuring comprehensive care in both adult and pediatric emergencies. Recognized for exceptional communication skills, empathy, and the ability to work collaboratively within interdisciplinary teams. Adept at adapting to new technologies and protocols, with a commitment to continuous professional development and excellence in patient care."
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sewell
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Care Technician
Health And Wellness Clinic
01.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Server
Cracker Barrel Restaurant
01.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree In Nursing - Nursing
Tarrant County College District
Fort Worth, TXMartin Highschool
Arlington , Texas05.2020
Skills
- Time management
- Problem-solving abilities
- Active Listening
- Team work and communication
- Critical Thinking
- Data Entry
- Bilingual (English and Spanish)
- Microsoft Excel, Word, PowerPoint's
- Proficient in using EHR systems : Epic, Cerner, Allscripts
Certification
Certified phlebotomist
Certified EKG technician
Languages
Spanish
Professional Working
Yoruba
Limited Working
Timeline
Customer Service Representative
Sewell
01.2023 - Current
Patient Care Technician
Health And Wellness Clinic
01.2022 - Current
Server
Cracker Barrel Restaurant
01.2021 - 01.2022
Associate Degree In Nursing - Nursing
Tarrant County College District
Martin Highschool