Cory Heykoop
Jets Pizza
Orleans,MI
19
years of professional experience
Dedicated professional with extensive experience in customer service and team leadership. Skilled in POS operation and conflict resolution, fostering positive relationships to drive repeat business and maintain high service standards.
Work History
Shift Leader
6 Years 4 Months- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on food preparation and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Led initiatives to maintain compliance with health regulations, ensuring safe food handling practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Shift Leader
6 Years 10 Months- Operated and maintained machinery to ensure optimal production flow.
- Monitored equipment performance and executed routine maintenance tasks.
- Trained new operators on safety protocols and equipment handling procedures.
- Implemented process improvements that enhanced production efficiency and reduced downtime.
- Led a team of operators in achieving production targets while maintaining safety compliance.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Sales Associate
1 Year 10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Developed promotional strategies to increase foot traffic and boost sales during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma
- 3.0 GPA
Skills
Cash handling
POS system operation
Team leadership
Staff supervision
Operational efficiency
Music production
Positive attitude
Self-taught music production
Interests
I produce music using complicated digital audio workspaces
I have a passion for and extensive knowledge of collectable card games
I am an active member of my local church
I am an avid reader
Timeline
Shift Leader
Jets Pizza
04.2020 - CurrentRead More
Shift Leader
Greif Packaging
06.2013 - 04.2020Read More
Sales Associate
Players Choice
05.2007 - 03.2009Read More
Lowell High School
High School Diploma
Read More