To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
General Manager
NC Hotel Group
Wichita, KS
09.2022 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Trained new employees on proper protocols and customer service standards.
Hotel Receptionist
NC Hotel Group
Wichita, KS
02.2021 - 09.2022
Collected room deposits, fees, and payments.
Completed late check-ins and directed guests to rooms and facilities.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Laundry Attendant
NC Hotel Group
Wichita, KS
08.2020 - 02.2021
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Collected soiled linens and clothing and pretreated stains.
Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.