Cosette Ellis
Wichita,KS
Summary
Dynamic and dedicated professional with a proven track record at Crumbl Cookies, excelling in customer service and teamwork. Skilled in multitasking and problem-solving, I enhanced operational efficiency and customer satisfaction through effective communication and leadership. Committed to maintaining high standards of food safety and quality while fostering a positive work environment.
I feel that I am good at organizing and taking control when it needs to be done, I have been in my church youth leadership for the past 4 years and have grown a lot because of it. I have also been able to help others more as I was a student aide multiple times and have kept up high grades in the process.
Overview
5
5
years of professional experience
Work History
Crew Member
Crumbl Cookies
2564 N Greenwich Rd Ste 500, Wichita KS, 67226
02.2026 - Current
- Operated slushy machines to prepare high-quality beverages for customers.
- Assisted in training new crew members on proper equipment use and food safety protocols.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Crew Member
The Slushy Hut
155 W Central Ave, Andover, KS, 67202
03.2021 - 03.2026
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in inventory management, tracking supplies, and restocking as needed to minimize shortages.
- Operated slushy machines to ensure consistent product quality and customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
High School Diploma -
Andover High School
1744 N Andover Road, Andover, KS 6720204.2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Customer engagement
- Self-discipline
- Integrity and honesty
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Learning agility
- Resilience and persistence
- Valid Driver's license
- Complex Problem-solving
- Creativity and innovation
- Performance improvement
- Menu memorization
- Positive company representation
- Diversity awareness
- Salesmanship
- Point-of-sale transactions
- Point of sale operation
- Willingness to learn
- Reliability and punctuality
- Team contributions
- Workplace efficiency
- Team player
- Adaptability and flexibility
- Collaboration and teamwork
- Dependable and cooperative
Additional Information
I have experience with animals, I have previously had multiple Bearded Dragons and have researched about them, I am also not scared of many animals, so I feel like I would be good for this job.
Timeline
Crew Member
Crumbl Cookies
02.2026 - Current
Crew Member
The Slushy Hut
03.2021 - 03.2026
High School Diploma -
Andover High School