Courtney Silver
Deerfield Beach,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Server
Ninos Italian Restaurant
Boca Raton, Florida
07.2023 - 09.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Server
Umbertos of Long Island Italian Restaurant
Fort Lauderdale, Florida
01.2022 - 06.2023
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Sal's Pizza& Italian Resturant
Deerfield Beach, Florida
09.2019 - 12.2022
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Sazio's Italian Restaurant
Delray Beach, Florida
05.2016 - 05.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
Event Coordinator
Mirasol Country Club
Palm Beach Gardens, Florida
09.2003 - 05.2013
- Collaborated with clients to identify their goals and expectations from the event.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Provided on-site support during the day of the event including problem solving if necessary.
Education
Licensed Massage Therapist - Massage Therapy
Florida College of Natural Health
Pompano Beach , Florida 09.1997 - 09.1998
Skills
- Order accuracy
- Customer service
- Conflict resolution
- Food safety
- Time management
- Wine service
- Strong work ethic
- Exceptional customer service
Timeline
Server
Ninos Italian Restaurant
07.2023 - 09.2024
Server
Umbertos of Long Island Italian Restaurant
01.2022 - 06.2023
Server
Sal's Pizza& Italian Resturant
09.2019 - 12.2022
Server
Sazio's Italian Restaurant
05.2016 - 05.2019
Event Coordinator
Mirasol Country Club
09.2003 - 05.2013
Licensed Massage Therapist - Massage Therapy
Florida College of Natural Health
09.1997 - 09.1998